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Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Shift4 is seeking a Client Support Specialist to provide top-tier technical support for Shift4’s suite of POS (point-of-sale) software and hardware products. The Client Support Specialist will be responsible for the happiness and success of the clients. Their focus will be providing Tier 1 technical support (Android and/or iOS) which is predominantly handled via the phone but can also be through chat, email and self-service. The specialist will be responsible for providing excellent customer service, being technically accurate, ensuring proper documentation and all communication with the client.
Responsibilities:
- Work with customers to understand and provide answers to issues and commonly asked questions about our product
- Handle a high volume of client support requests via multiple channels, mainly incoming calls
- Provide top-notch customer service and provide technically accurate resolutions
Requirements:
- Fluent English speaker to talk to our customers from United States
- A ‘night-owl’ who thrives working evening and night shifts and can work full time
- People person who efficiently manages customer’s expectations and turns around even the most tense situations
- Tech savvy and problem-solver at heart
- Energetic personality who is able to stay calm and collected under pressure
Benefits
- A growing innovative company
- Social Responsibility Initiatives (such as Volunteering days; Blood donation; Contribution to various charitable causes)
- Office canteen with subsidized prices exclusively for employees, and a wide choice of Snacks/Soft drinks
- Office in the city center with parking for cars, bicycles, and scooters
- Private health insurance
- Employee accident insurance
- Additional vacation days based on tenure
- Bonuses for the achieved results
- Employee referral program
- IIIrd Pillar Pension Fund contribution
- Gifts for special occasions
Salary depending on experience (from 1575 EUR gross) and additional payment for night hours shift (up to +30%).
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Skills Required
- Fluent English speaker able to communicate with customers in the United States
- Ability to work full time, including evening and night shifts
- Strong customer service and expectation-management skills
- Technical aptitude and problem-solving ability
- Ability to remain calm and composed under pressure
Shift4 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Shift4 and has not been reviewed or approved by Shift4.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, with medical, dental, and vision plans and the company covering the majority of U.S. premiums. Health insurance is also characterized as solid or comprehensive in parts of the material, supporting baseline benefits strength.
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Retirement Support — Retirement support includes a 401(k) with a company match up to 4% of salary in the U.S., reflecting a clear, structured contribution benefit. Pension programs are also described for some European locations, indicating additional retirement coverage in certain regions.
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Leave & Time Off Breadth — Time away benefits include paid time off, paid holidays, and dedicated paid volunteer time annually. Parental leave for both birthing and non-birthing parents is also included, expanding overall leave breadth.
Shift4 Insights
What We Do
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.
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