Porting and Circuit Specialist

At SmartChoice, we’re reshaping the way businesses communicate, connecting them with innovative solutions through our SMART Network. As a trusted Voice Carrier, Internet Service Provider, Microsoft Teams Partner, and Service Expert, we help companies nationwide achieve new levels of performance with our tailored and cutting-edge technology. We're passionate about delivering exceptional white-glove service, and our team is key to keeping businesses moving forward.

Why Join Us?
At SmartChoice, we believe that greatness is achieved through collaboration, creativity, and a relentless commitment to white glove service and customer success. We don’t just sell products—we build partnerships and create lasting impacts for businesses across the country. As a leading provider of advanced voice, internet, and communications solutions, we empower our clients with the tools they need to thrive in today’s fast-paced, tech-driven world.
At SmartChoice, we believe our people are the heart of what we do, and we pride ourselves on fostering a dynamic and inclusive work environment where everyone’s voice is heard. Our culture thrives on creativity, collaboration, and celebrating successes—big and small.
As part of our team, you'll be joining a company that values innovation, teamwork, community engagement, and professional growth. Whether it's through professional development, team-building events, or mentorship opportunities, we ensure that our employees feel supported and empowered to achieve their goals. If you're driven, passionate, and ready to make an impact, we want you to be part of our journey.

Position Overview:
We are looking for a detail-oriented and knowledgeable Number Porting and Circuit Specialist to manage and execute single circuit orders and porting process for project phone requirements. This role is crucial for ensuring the smooth installation of circuit orders and transition of phone numbers and services from one provider to another, in alignment with client requirements and industry standards. The ideal candidate will have a strong understanding of VoIP technology, Broadband and Fiber transport services, along with excellent organizational skills, and a proven track record in managing projects.
Supervisory Responsibilities: None
Key Responsibilities:

• Oversee the end-to-end number porting process for cloud-based phone implementations, including number transfers and service migrations.
• Coordinate with clients, telecommunications carrier orders, and internal process management to ensure successful porting operations.
• Ensure compliance with all regulatory and carrier-specific requirements during the number porting process.
• Serve as the primary point of contact for clients regarding number porting and carrier circuit requests and providing status updates.
• Collect and verify necessary information and documentation from clients for accurate porting such and current existing phone records commonly located on Customer Service Records.
• Address and resolve client inquiries and issues related to the carrier circuit orders and number porting process.
• Interact with telecommunications carriers and vendors to facilitate smooth circuit installations and number porting service transitions.
• Track and manage porting requests, ensuring timely completion and resolution of any issues that arise.
• Maintain up-to-date knowledge of carrier orders processes and requirements.
• Maintain detailed records of all porting activities, including request submissions, approvals, and completion statuses.
• Prepare and maintain reports on number porting activities, progress, and performance metrics.
• Ensure accurate and complete documentation for compliance and auditing purposes.
• Identify and address any issues or discrepancies that occur during the number porting process.
• Work with technical teams to resolve any technical problems related to phone setup or number porting.
• Implement corrective actions to prevent recurrence of issues and improve process efficiency.
• Evaluate and enhance the carrier order and porting processes and procedures to increase efficiency and effectiveness.
• Stay informed about industry trends, best practices, and technological advancements related to number porting and carrier requirements.
• Provide feedback and recommendations for process improvements based on experience and industry knowledge.
• Performs other duties as assigned.

Required Skills & Experience:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Perks:

• Competitive salary with performance-based incentives
• Comprehensive health benefits (medical, dental, vision, life insurance)
• Generous paid time off
• Employer-matched 401(k)
• Monthly cell phone stipend
• Employee Assistance Program
• Generous PTO

What We Offer:
 

• Culture of Innovation: You’ll be part of a forward-thinking team that’s driving the future of business communications.
• Growth Opportunities: As SmartChoice continues to expand, so do the opportunities for our team members to take on new challenges.
• Fun & Collaborative Environment: We’re serious about our work, but we also know how to have a good time. From team-building events to spontaneous brainstorming sessions, SmartChoice is a place where your voice will be heard, and your efforts will be recognized.

At SmartChoice, we embrace a work culture that champions teamwork, creativity, and fun while striving for excellence in everything we do. We believe that when passionate individuals come together, great things happen. If you’re looking to contribute to a growing company that is shaping the future of business communication, we want you on our team. Apply now and start making your mark at SmartChoice!
SmartChoice provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type is not tolerated.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.