Portfolio Manager
Location: Dartford
Salary: £32,647.65 per annum, plus company car
Contract Type: Permanent, Full-Time
Hours: Monday to Friday, 42.5 hours a week, 8:00 – 5:00pm
About the Role
We are seeking a motivated and organised Portfolio Manager to join our Housing Management team. In this role, you will oversee a range of contracted housing management services delivered through MHM’s registered providers. You will be responsible for tenancy management, tenancy sustainment, income management, welfare benefits advice, and ensuring that properties are well maintained and complaint with health and safety requirements. This is a mobile role covering various locations across Dartford and Kent.
Duties:
- Conduct face-to-face interactions with tenants, landlords, and local authorities by carrying out regular property visits and ensuring all parties adhere to their contractual agreements.
- Carry out property viewings and sign-up new tenants, ensuring they understand the terms and conditions of their tenancy. Assist with Universal Credit applications and demonstrate how to use appliances and equipment within the property.
- Complete property checkouts and compile a specification of works required before re-letting, ensuring properties meet contractual and legal standards.
- Liaise with the Income Collection team to maximise rental income, signposting tenants to welfare and benefits services, and issuing warnings or notices for non-payment where necessary.
- Identify necessary property repairs to maintain contractual standards and determine repair responsibilities.
- Manage tenancy breaches and anti-social behaviour cases, including gathering and analysing evidence, preparing and serving statutory notices, attending court to present evidence, and supporting the eviction process when required.
- Identify clients who require additional support, arranging and liaising with relevant support providers and statutory agencies to help tenants sustain their tenancies.
- Collect and record accurate data from property visits, updating IT systems promptly.
- Carry out routine property inspections in line with organisational standards.
Role Criteria:
- Proven experience in the above duties or a similar housing management role.
- Experience in residential lettings, achieving KPI targets, and delivering high-quality customer service.
- Experience managing temporary accommodation and working in housing management across both the public and private sectors.
- Full UK driving license.
- Strong IT skills, including proficiency in Word, Excel, and online systems.
- Ability to write and present clear, concise reports.
- Understanding of the Housing Health & Safety Rating System (HHSRS) and its practical application.
Benefits we can offer you:
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
- Access to EAP Counselling sessions
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
Apply below or to discuss your application further; contact:
Olivia Elias ([email protected])If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Skills Required
- Proven experience performing the listed duties or working in a similar housing management role
- Experience in residential lettings
- Experience achieving KPI targets
- Experience delivering high-quality customer service
- Experience managing temporary accommodation
- Experience in housing management across public and private sectors
- Full UK driving licence
- Strong IT skills, including proficiency in Microsoft Word, Microsoft Excel, and online systems
- Ability to write and present clear, concise reports
- Understanding and practical application of the Housing Health and Safety Rating System
- Entitlement to work in the UK without visa sponsorship
- To drive a Mears vehicle, be over 21, have held a driving licence for more than three months, and have fewer than nine points
Mears Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mears Group and has not been reviewed or approved by Mears Group.
-
Leave & Time Off Breadth — 25 days’ holiday with the option to buy additional days, plus paid volunteering time, signal a comparatively generous time-off offering. Flexible working available in many roles further supports practical time-off and balance.
-
Wellbeing & Lifestyle Benefits — Retail discounts, Cycle to Work, an employee assistance line, volunteering days, and company family events add tangible non-cash value. Access to training and UK‑recognised qualifications reinforces the broader wellbeing and development offering.
-
Fair & Transparent Compensation — A stated commitment to pay at or above the Real Living Wage and the publication of pay-related reports indicate governance and baseline fairness focus. Independent snapshots also suggest many roles meet living‑wage thresholds.
Mears Group Insights
What We Do
Mears Group is a market-leading housing and care company that provides bespoke services to our clients. We provide and manage 11,000 homes for local and central Government and are also responsible for keeping 750,000 of all social housing in the UK in good repair. Mears has 6,500 employees and a footprint across the country
