Portals Coordinator

Mission Healthcare Services is looking for Portal Coordinators to assist our intake team with referrals!

The primary goals of the PMC are to identify the needs of the referral and coordinate the acceptance and completion of the referral. They must also utilize their communication skills to alert all internal interested parties of the referral opportunity and acceptance or declining of the referral.

Compensation range $22/hour, depending on experience.

Job Functions

• Engage in outbound case manager communication through the electronic portal and help to capture referral opportunities, as well as facilitate the completion of referrals that are officially placed with Mission.
• Perform administrative tasks such as physician verification, insurance verification, assignment of referral, coordination/alerting the field marketer for in-person follow-up, and record keeping on specific account intricacies and profile details.
• Responsible for providing the highest level of customer service to both internal and external customers in a fast-paced team-oriented environment.

Preferences

• Ability to remain positive and resilient while working under pressure and against deadlines.
• have excellent verbal and written communication skill, organizational and problem-solving skill.
• Strong Customer Service Skill
• Ability to multi-task
• Proficiency in Microsoft Office applications

At Mission Healthcare, we believe in fostering an inclusive workplace where diversity is valued and every employee feels respected, accepted, and empowered. We are committed to building a diverse team and creating an environment that promotes equity and belonging.

Equal Opportunity:

We are proud to be an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristics. All employment decisions are based on qualifications, merit, and business need.

Accessibility Commitment:

We strive to make our hiring process accessible to all. If you require accommodations at any stage of the employment process due to a disability, please do not hesitate to let us know how we can best meet your needs.

Inclusion Efforts:

We continually work to enhance our practices by actively combating discrimination and advancing fairness and inclusivity. We encourage applicants from historically underrepresented groups to apply and join us in our mission to diversify our team and foster an environment where diverse perspectives are embraced, and every employee is given the opportunity to thrive.

Your Voice Matters:

Mission Healthcare values your voice. We believe in maintaining a dialogue about diversity and inclusion within our teams and welcome your perspectives and innovative ideas. Together, we aim to build a workplace that reflects the communities we serve and a culture where everyone belongs.