Responsibility:
- Handle policy issuance and application processes.
- Ensure accurate and timely issuance of policies and related documents (e.g., policy schedules and supporting documentation) in accordance with agreed service level targets.
- Prepare and issue policy for customers, ensuring accuracy and completeness.
- Process policy changes, including member additions, upgrades, deletions, and endorsements during the policy period.
- Issue invoices and credit notes, ensuring timely delivery to customers in line with SLA and billing cycles.
- Maintain detailed and accurate policy records within the system.
- Coordinate with internal teams to ensure smooth and efficient policy issuance processes.
- Support the Manager in improving policy operations processes.
- Prepare reports and assist with ad hoc tasks as assigned.
Key Requirements:
- Bachelor’s degree in Business Administration, Insurance, or a related field.
- Minimum 1-2 years of experience in policy operations, preferably in the insurance industry.
- Basic understanding of policy issuance and related documentation is an advantage.
- Strong attention to detail and ability to ensure data accuracy.
- Good communication and coordination skills, with the ability to work across teams.
- Ability to manage tasks, prioritise work, and meet deadlines.
- Proficiency in Microsoft Office (Excel, Word) and related systems.
Skills Required
- Bachelor's degree in Business Administration, Insurance, or a related field
- 1-2 years experience in policy operations
- Experience in the insurance industry (preferred)
- Basic understanding of policy issuance and related documentation
- Strong attention to detail and ability to ensure data accuracy
- Good communication and coordination skills
- Ability to manage tasks, prioritise work, and meet deadlines
- Proficiency in Microsoft Office (Excel, Word)
What We Do
sunday turns the tedious 15 minutes it takes to pay at a restaurant into a quick, simple experience that takes less than 10 seconds. You scan a QR code, pay, and walk away. In the meantime restaurateurs can focus on what matters for them: cooking incredible food and delivering an amazing guest experience. Founded by Victor Lugger and Tigrane Seydoux, the entrepreneurs and foodies behind Big Mamma, and Christine de Wendel. We are based in Paris, London, Madrid & Atlanta. We recruit food & tech enthusiasts. Our 3 values mean this: Simple - building powerful solutions through intuitive design Trust - transparent and accountable in everything we do Beyond - a collective journey, boldly driven by fearlessness
