Poker Supervisor

Posted 7 Days Ago
Be an Early Applicant
Altoona, IA, USA
In-Office
Junior
Gaming • Sports • Travel • Hospitality
The Role
Supervise poker dealers and casino gaming activities, including training, coaching, performance oversight, discipline, and monitoring games for suspicious or irregular activity. Ensure effective gaming service, track game and dealer performance, resolve guest complaints, and maintain courteous customer service. The role requires extensive casino floor knowledge, game proficiency, communication skills, physical stamina, and availability for varied shifts, weekends, and holidays.
Summary Generated by Built In

Shift: 6pm-2am Sunday/Monday/Thursday & 8pm-4am Friday/Saturday

Days Off: Tuesday/Wednesday

Get paid when you need it – daily, weekly or biweekly!

Let’s face it, you’re ready for a new job and Prairie Meadows Casino, Racetrack, and Hotel has a one-of-a-kind opportunity. We’re looking for a Poker Supervisor to oversee and supervise our winning team of Poker Dealers. 

Ready to go all in on a new opportunity? Apply today! 

Here’s what you’ll be responsible for:

  • Responsible for the supervision, training, coaching, and issuing discipline as needed for staff. 
  • Maintain constant awareness of activities of all games in assigned locations in order to observe and report any suspicious or irregular activity and awareness of how each game stands with gains/losses and dealer performance. 
  • Assume overall responsibility for the effective gaming service activities for a designated area. 
  • Respond to and resolve customer complaints, concerns, or problems to ensure courteous and friendly service to all gaming guests.

Requirements: 

Minimum of two years multi-game dealing experience preferred. Complete knowledge of all games on the casino floor including rules, policies, procedures, and cheating methods required. Must complete a wide variety of specific games training programs with resulting proficiency in required pit games. Must be able to use a computer and communicate effectively with customers as well as all levels of employees. Must be able to stand or walk for an entire 8 to 10-hour shift. This position spends the majority of shifts on the casino floor and is subject to varying levels of crowds, noise, and smoke. Must be able to distinguish various colors. Must be able to lift up to 25 lbs. Must be able to work varied hours including weekends and holidays.


Skills Required

  • Complete knowledge of all casino floor games, including rules, policies, procedures, and cheating methods
  • Completion of various specific game training programs with proficiency in required pit games
  • Ability to use a computer
  • Ability to communicate effectively with customers and employees at all levels
  • Ability to stand or walk for an entire 8- to 10-hour shift
  • Ability to distinguish various colors
  • Ability to lift up to 25 pounds
  • Availability to work varied hours, including weekends and holidays
  • Minimum of two years of multi-game dealing experience
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The Company
843 Employees

What We Do

Prairie Meadows Racetrack and Casino, Inc. is a licensed nonprofit organization and racino based in Altoona, Iowa. The company provides a diverse range of entertainment and hospitality services, including a casino with slots and table games, live and simulcast horse racing, sports wagering, and a hotel. It is dedicated to promoting economic development and tourism in Iowa while raising funds for various charitable community improvement projects.

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