Lumina Healthcare has an exciting opportunity for a Full -Time Podiatry Appointment Scheduler to work at our office in Stockton, CA. Qualified candidates will manage communication between patients, family members, care providers, and other health care institutions. Their duties include scheduling appointments, verifying insurance, and discussing patient treatment plans.
Qualifications:
- Some scheduling experience is preferred but not required.
Duties:
Perform analytical and data entry task
- Answer patient calls, emails, and questions, including finding insurance estimates
- Confidentially manage patient accounts
- Schedule patient visits and answer pre-visit questions, including billing
- Ensure compliance with professional standards and regulatory requirements
- Provide patient consultations and recommended treatments
- Discuss cost of service, insurance coverage, and payment options with the patient
- Work as a team player to ensure each patient receives the best service possible
- Get prior authorizations for procedures
- Scan documents into patient account
- Assist care team with setting goals for quality assurance and best practices
- Provide community resources and referrals for continuing care
- Manage, handle and review relevant paperwork
- Provide administrative support to clinical staff
- Insurance verification and frequencies with various entities.
Skills/Experience/Licensure Requirements:
- Excellent communication and customer service skills
- Familiar with basic computer usage required for online training, patient record access and email.
Company:
Our experienced Dentists and Podiatrists perform rounds in Skilled Nursing Facilities, providing dental care to residents of post-acute rehab settings, nursing homes, skilled nursing facilities, assisted living facilities, and long-term acute care hospitals.
Physical/Mental Demands and Work Environment:
- Frequent standing, walking, and, sitting required for extended periods of time
- Frequent bending and reaching
- Able to lift and carry 15 pounds without accommodation
Skills Required
- Manage communication between patients, family members, care providers, and other healthcare institutions
- Schedule patient visits and answer pre-visit questions including billing
- Verify insurance and obtain prior authorizations for procedures
- Perform analytical and data entry tasks; scan documents into patient account
- Confidentially manage patient accounts and ensure compliance with professional/regulatory standards
- Discuss cost of service, insurance coverage, and payment options with patients
- Provide administrative support to clinical staff and assist with quality assurance goals
- Excellent communication and customer service skills
- Familiarity with basic computer usage for online training, patient record access, and email
- Some scheduling experience
- Able to lift and carry 15 pounds
What We Do
Advantage Surgical and Wound Care is a leading physician group that specializes in healing wounds and treating surgical conditions within post-acute environments, including skilled nursing, rehabilitation centers, and long-term care facilities. They utilize conservative, evidence-based care to reduce unnecessary hospitalizations and emergency room visits, focusing on optimal patient outcomes through collaboration and the use of both in-person and telemedicine platforms.
