SimplifyNext is a Singapore-headquartered digital engineering firm, with offices in Thailand and Malaysia, working across three converged areas: agentic AI, AI-enabled application modernisation, and intelligent automation.
We bring strong business process consulting together with deep technology skills and modern delivery practices – product-centric, agile and AI-assisted. We build bespoke applications and AI systems, and we go deep on the platforms our clients run on, including Microsoft, AWS, ServiceNow, Databricks and UiPath. That combination of engineering depth and platform depth is what our clients come to us for.
We build and modernise the systems people depend on daily. Our 300+ practitioners are multi-disciplinary by design – business consultants, software engineers, architects, AI engineers and designers working on the same delivery, not handing off between silos. We focus on delivering outcomes for clients, building strong careers for our people, and staying ahead of the technology curve. We hire because we are growing.
We are hiring a PMO & Program Coordinator to own JIRA governance, cross-team release coordination, and project operations across the program. This role is distinct from our Scrum Master, who owns squad-level Agile ceremonies and sprint execution — the PMO & Program Coordinator instead focuses on program-wide tooling governance, coordinating releases with external stakeholders, and keeping the operational mechanics of running the program (access, onboarding, reporting) running smoothly.
Key responsibilities
1. JIRA administration & governance
Monitor workflow transitions and mandatory fields; correct and coach team members on compliance and best practice
Configure custom fields and automations, including SHIP-HATS service requests
Perform bulk data imports and data cleanup in JIRA
Maintain traceability between tender stories and implementation stories
Produce Agile delivery reporting from JIRA per release
2. Cross-team release coordination
Coordinate with SimplifyNext, customers, and external reviewers, supporters, and approvers to prepare and approve the release deliverables documentation set
Track and follow up on action items, dependencies, approvals, and status reporting
Provide day-to-day support to all parties involved in the release process
Coordinate with relevant parties, and vendor teams to secure sign-off on the IRF checklist
Follow up on blockers, collate sign-off evidence, and prepare summary decks for stakeholders
3. Project operations & governance
Manage resource onboarding and offboarding, including TechPass, account provisioning, and SEED set-up coaching and troubleshooting
Prepare, submit, and follow up on Access Control Matrix (ACM) requests across environments, including Atlassian and JEM access
Track leave and consolidate monthly timesheets with vendor teams
Coordinate project presentation materials and track resulting action items
What this role does not cover
Squad-level Agile ceremonies and sprint execution (sprint/SIT/UAT dashboard set-up, opening/closing sprints, daily squad delivery tracking, and fielding BCA queries on squad operating practice)
About you
2–5 years' experience in a PMO or program coordination role
Hands-on JIRA administration experience — workflows, custom fields, automation rules, bulk data operations
Comfortable coordinating across multiple external stakeholders (government/vendor environments a plus) and driving items to closure without direct authority
Strong document and reporting discipline — able to produce clean status decks and traceability records under deadline pressure
Experience with access/account provisioning processes and vendor administration (timesheets, onboarding) is a plus
Excellent written communication and stakeholder management skills
Nice to have
Prior experience supporting multi-squad or multi-workstream programs
Familiarity with government/public-sector delivery governance (IRF checklists, ACM processes)
JIRA/Atlassian certification (e.g. Certified JIRA Administrator)
One Team, Not Siloed Offerings
Apps, automation, and AI aren't separate teams here - you'll work across all three as one connected practice, not get boxed into a single lane.
AI in Our DNA, Not Bolted On
Regardless of platform, every specialist here is AI-enabled by design, powered by our own in-house AI workbench that pairs humans and AI from discovery to testing.
Future-Proof Your Career
Tech trends come and go - today's hot platform is tomorrow's afterthought. We multi-skill our people across platforms and AI so your career keeps growing no matter where the market moves.
APAC's Biggest AI-Integrated Practice
Across every platform we work in, our AI-integrated practice is the largest in the region, with work good enough to be cited at Google's own AI event.
Grow With Us Across ASEAN
We're one of Singapore's 100 Fastest Growing Companies, expanding fast across Thailand and Malaysia - plenty of room to grow with us.
At SimplifyNext, we’re committed to building a team of curious, driven, and forward-thinking individuals who care deeply about creating meaningful impact through technology. If you’re excited by the opportunity to grow, collaborate, and shape the future of digital transformation across the region, we’d be happy to hear from you.
Skills Required
- 2-5 years of experience in a PMO or program coordination role
- Hands-on JIRA administration experience, including workflows, custom fields, automation rules, and bulk data operations
- Experience coordinating across multiple external stakeholders and driving items to closure without direct authority
- Strong document and reporting discipline, including status decks and traceability records
- Excellent written communication and stakeholder management skills
- Experience with access and account provisioning processes
- Experience with vendor administration, including timesheets and onboarding
- Experience supporting multi-squad or multi-workstream programs
- Familiarity with government or public-sector delivery governance
- JIRA or Atlassian certification, such as Certified JIRA Administrator
What We Do
SimplifyNext specializes in automation and analytics advisory and implementation services. We bring the best of the consulting and technology experience, having delivered projects for a diverse set of leading global and ASEAN organizations. Our experience cuts across strategy, implementation and operations, which provides us the insights and experience of what works and what does not across different environments. Our offerings include RPA, Analytics, Cognitive Automation, Process Mining, Low Code Apps and Cloud. We are working with leading organizations to scale automation and analytics, transforming the way they work and make a real difference to their business as well as their employees
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