The Role
Leads Hashout’s Project Management Office across enterprise Adobe and digital experience engagements. Establishes governance frameworks, delivery methodologies, templates, tooling, reporting, and stage-gate controls. Oversees portfolio health, budgets, margins, risks, resourcing, and recovery plans; partners with sales, delivery, and enterprise clients; presents executive and steering committee updates; and builds and mentors project management and Scrum Master teams.
Summary Generated by Built In
About Hashout Technologies
Hashout is an Adobe-focused digital experience partner that helps enterprise organizations modernize, build, and operate customer-facing digital platforms. Its expertise spans Adobe Experience Manager, Adobe Commerce, AEM Guides, marketing automation, personalization, technical documentation, and managed services.
Hashout has delivered 200+ enterprise implementations and works with well-known global brands across industries such as BFSI, healthcare and life sciences, high-tech, higher education, manufacturing, and retail/e-commerce.
We're an Adobe Solution Silver Partner, ISO 27001 and SOC 2 certified, and known for staying accountable to clients well past go-live. Our team works across engineering, strategy, design, and leadership in a culture built on trust, flexibility, and collaboration.
As Head of PMO, you will own the design, governance, and execution discipline of Hashout's Project Management Office across all client engagements — spanning AEM Sites, AEM Guides, Adobe Commerce, and managed services accounts. You will be the senior escalation point for delivery risk, the architect of our project governance standards, and a key partner to sales, delivery, and client leadership in ensuring enterprise engagements are scoped, staffed, tracked, and delivered predictably and profitably.
This is a leadership role suited to someone who has run a PMO (or senior delivery function) inside a technology services/systems-integrator environment, ideally with exposure to Adobe Experience Cloud, CMS, or enterprise web/content platform projects.
Key Responsibilities
PMO Strategy & Governance
- Define and continuously improve Hashout's PMO framework — methodologies (Agile/Scrum, Waterfall, hybrid), templates, RAID logs, status reporting cadences, and stage-gate reviews.
- Establish consistent standards for project charters, resourcing plans, budgets, and change control across all engagements.
- Own the tooling stack for project delivery (e.g., Jira, MS Project, Smartsheet, or equivalent) and drive adoption across delivery teams.
Portfolio & Delivery Oversight
- Maintain real-time visibility into the health of all active client engagements — timeline, budget, scope, resourcing, and risk.
- Act as the primary escalation point for at-risk projects; drive recovery plans in partnership with delivery leads and account owners.
- Track and report portfolio-level metrics: utilization, margin, on-time delivery, client satisfaction (CSAT/NPS), and resource forecasting.
Stakeholder & Client Engagement
- Partner with Sales/Pre-Sales during scoping and SOW development to ensure delivery feasibility and realistic timelines.
- Serve as an escalation and governance contact for key enterprise clients (e.g., large AEM Sites/Guides/Commerce programs) alongside account leadership.
- Present portfolio and program status to leadership and, where required, to client steering committees.
People & Process Leadership
- Build, mentor, and manage a team of Project/Program Managers and Scrum Masters; define career paths and capability-building plans.
- Drive resource planning and capacity management in coordination with practice/engineering leads.
- Champion a culture of accountability, proactive risk management, and continuous process improvement across the delivery organization.
Mandatory Skills & Experience:
Experience
- 13+ years in project/program management, with 3–5+ years leading a PMO or senior delivery function within an IT services, digital agency, or systems-integrator environment.
- Proven track record managing a portfolio of concurrent enterprise client engagements (multi-workstream, multi-geography preferred).
- Experience in CMS/DXP, web platform, or enterprise content management delivery strongly preferred — Adobe Experience Manager (AEM), Adobe Commerce, or similar platforms is a plus.
- Experience working with global/enterprise clients across industries such as BFSI, Healthcare, Higher Education, or High-Tech is an advantage.
Skills
- Deep fluency in both Agile and Waterfall/hybrid delivery methodologies.
- Strong financial acumen — budgeting, margin management, resource forecasting.
- Excellent stakeholder management and executive communication skills, including direct client-facing governance experience.
- Hands-on experience with PM tooling (Jira, Confluence, MS Project, Smartsheet, or similar) and reporting/BI tools for portfolio dashboards.
- Strong people leadership — experience building and mentoring PM teams.
Certifications (preferred, not mandatory)
- PMP, PgMP, PRINCE2, or equivalent
- Certified ScrumMaster (CSM) / SAFe Agilist
Skills Required
- 13+ years of experience in project or program management
- 3–5+ years leading a PMO or senior delivery function
- Experience in an IT services, digital agency, or systems-integrator environment
- Experience managing concurrent enterprise client engagements
- Experience with CMS, DXP, web platform, or enterprise content management delivery
- Experience with Adobe Experience Manager, Adobe Commerce, or similar platforms
- Experience working with global or enterprise clients
- Fluency in Agile and Waterfall or hybrid delivery methodologies
- Strong budgeting, margin management, and resource forecasting skills
- Strong stakeholder management and executive communication skills
- Direct client-facing governance experience
- Hands-on experience with project management and portfolio reporting tools
- Experience building and mentoring project management teams
- PMP, PgMP, PRINCE2, or equivalent certification
- Certified ScrumMaster or SAFe Agilist certification
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The Company
What We Do
Bringing in several years of experience in Product Development and Application Engineering, Hashout Technologies was founded with the motive of providing engineering services to companies worldwide. Located out of Bangalore, India, Hashout team will work closely with its clients right from choosing the technology stack till implementation to solve business problems .The focus of the company will also be on delivering high quality solutions by following industry best development practices like test driven development, test automation which will aide in faster continuous delivery of features and improves maintainability of the software in the long run. Some of core expertise area includes Adobe Experience Manager (Digital Experience Platform / WCMS) Custom Application development on Java/JEE stack (API Centric, Microservice , Containers, MVC frameworks, asynchronous/non-blocking frameworks etc) Responsive and Single Page App using modern front end technology stack Custom search solutions and integration based on Solr, Amazon Cloudsearch and few other providers Solution using various services on Google Cloud Platform and Amazon Web Services
