Rite Rug must hit schedules on time; the proper materials and job information must accompany each work order. The Order Writer shall consistently ensure the following functions are performed.
Scheduling:
- Check that materials for upcoming jobs have been ordered properly, are scheduled to arrive on time, and, finally, have arrived at the local warehouse in time for installation
- Expedite materials when necessary/possible, working with Purchasing, Branch Manager, and local suppliers
- Work closely with Property Managers or Maintenance supervisors with regard to schedule adjustments/changes
- Advise Field Supervisor and Production Manager of schedule changes
- Schedule jobs based on customer-established systems
Writing:
- Based on customer-specific processes, key and order materials in a timely manner
- Print work orders and attach appropriate diagrams, maps, etc.
- Establish with Sales all pricing, selections programs, billable services charges, etc.
- Work closely with Sales regarding specific needs and instructions; add notes to work orders and clarify with Production Manager as needed
- Maintain filing system for job files, floor plans, etc.
- Reconcile with Production Manager and Sales extra materials and labor charges
- Monitor margin levels and report/discuss low-margin CGs with Sales and Regional Office Manager
Customer Service:
- Work closely with Property Managers to schedule, expedite, and follow up on customer service
- Check-in with Field Supervisor and Production Manager to confirm progress and completion of inspections, finish work, and/or installations;
- Especially monitor complicated jobs and hot/repeat issues;
- Escalate dire service situations to Production Manager
- Answering calls/ directing to the appropriate person(s)
The Order Writer is the critical hub for information and action in Rite Rug operations. Resolving problems and expediting issues are this person's prime objectives.
Skills Required
- Order materials according to customer-specific processes and ensure timely arrival
- Schedule jobs and coordinate with Property Managers, Field Supervisors, and Production Manager
- Expedite materials as needed working with Purchasing, Branch Manager, and local suppliers
- Print work orders, attach diagrams/maps, and add clarifying notes to work orders
- Maintain filing system for job files, floor plans, and related documentation
- Reconcile extra materials and labor charges with Production Manager and Sales
- Monitor margin levels and report/discuss low-margin items with Sales and Regional Office Manager
- Provide customer service: schedule, expedite, follow up, and answer or route calls
- Escalate urgent service situations to Production Manager and track complicated/hot jobs
What We Do
Founded in 1934, RiteRug Flooring is a leading flooring and home improvement retailer based in Columbus, Ohio. They offer a wide selection of flooring products, including carpet, hardwood, laminate, vinyl, and tile. Serving homeowners and businesses across 11 states, they provide professional sales and installation services for residential homebuilders, property managers, and interior designers.
