Taonga: the Island Farm is an immersive exploration and adventure game set on a colorful tropical archipelago.
What begins as a casual farming experience gradually evolves into a rich, multi-layered adventure. Players discover increasing depth through travel, story-driven quests, strategic battles, engaging mini-games, competitive events, and much more—transforming the game into a captivating midcore adventure with sophisticated mechanics.
We are looking for a dedicated Player Support Specialist to join our team in expanding the world of Taonga and bringing delightful experiences to our players.
ResponsibilitiesProviding player support - answering game-related questions, resolving technical and payment issues, addressing complaints
Managing reviews on Google Play and App Store
Moderating the game chat and social networks
Monitoring game performance (with Grafana and other tools)
Informing the developers of emerging issues
Participating in testing game updates and the game Portal, collaborating closely with QA
Collecting player feedback.
Is fluent in English (C1 Advanced Level)
Has strong technical proficiency on both PC and mobile devices
Is ready and willing to learn and enhance qualifications, including through company-sponsored courses
Has extensive gaming experience and passion for games
Is highly self-disciplined and responsible
Has an up-to-date PC, an Android mobile device, a stable internet connection.
You will have the opportunity to showcase your skills through our test assignment.
Who you'll be working withWe are a high-performing team of professionals who thrive in a focused environment. We achieve exceptional results through rigorous planning and disciplined execution, which allows us to deliver outstanding quality while protecting our time of leisure and rest.
Gaming is an inherent part of our lives. With a wide range of tastes across genres, we keep fresh the understanding of what it's like to have fun in a game. Together we apply this knowledge to create experiences full of joy and wonder for our players.
What we offer100% remote work (except from Russia and Belarus)
Work schedule: Sunday to Thursday, 6:00–15:00 Cyprus time (EET), including a 1-hour lunch break
Onboarding period schedule: Sunday to Thursday, 11:00–20:00 Cyprus time (EET), including a 1-hour lunch break
Shifts on public holidays based on team needs
Hourly pay rate depending on the test assignment and interview
Position as an independent contractor.
Top Skills
What We Do
We are a mobile games developer and publisher. For us games is not just fun or business, but also a phenomenon, philosophy of emotions and future science. Researching the behaviours and conquering the minds - this is our target, passion and responsibility at the same time. At VOLKA we are on the mission that is beyond the horizon of just playing games and to ensure our goals we are carrying about our crew like about spaceship team. For us effectiveness in harmony and personal realisation are fundamental, because we have faith that happy people create happy products. We create games straight out of dreams. We believe in the team spirit and individuality, and we taking care not just only about work matters, but also about personal circumstances of each crew member. For such purposes we are constantly looking for professionals who are not afraid to strive for a dream, professionals who hunt for evolvement and seek for serenity and work they love. We are out of categories like a comfort zone, standardisation, box-shaped mind tactics and other manipulations, as well we avoid stupid supervising. If you know how and with what methods to reach the target, we provide all necessary instruments for that. We are based in Cyprus, and in our Mediterranean paradise we appreciate good food, all kinds of surfing, yoga, reaching the nature, hiking and camping, beach and other healthy body positive activities. If you share our values we’d like to welcome you on board where we run Best Facebook Web Game 2016 – TAONGA: THE ISLAND FARM. OUR MISSION Performance. Our aim is to bring joyful emotions through high-quality player experience. Quality. We strive to produce immersive gameplay, captivating story, rich graphics and flawless animation. Learning. Our mission is to step beyond the games into the future. Responsibility. We target for harmony. Freedom. We respect any kind of freedom if it's not harming others freedom.
