At Aristocrat, our mission is to bring happiness to life through the power of play. As a Player Support Representative, you will have a key role in providing outstanding support to our players. You will ensure their gaming experience is truly remarkable. This opportunity allows you to join a multifaceted and driven team where your efforts directly influence player happiness and our company's growth. If gaming excites you and you enjoy working in a collaborative environment, this role is ideal for you!
This position will be 3 pm to midnight, Monday through Friday
What You'll DoProvide accurate information and support regarding customer accounts, products, and services
Troubleshoot technical issues across computers, tablets, and mobile devices
Handle live chat, email communications, inbound calls, as well as occasional outbound calls
Communicate promotional offers and updates to VIP customers
Identify, advance, and provide feedback on service issues or customer concerns
Maintain strict customer confidentiality and data security standards
Uphold what we value and remain current on internal processes and protocols
Meet daily performance targets (approximately 70 customer contacts across channels)
Adhere to SLAs, including responding to chats and calls within 45 seconds
0-2 years of customer support or call center experience preferred
Be at least 21 years of age
High school graduate or equivalent experience required; some college coursework preferred
Strong problem-solving skills with the ability to think critically and resolve issues efficiently
Excellent written and verbal communication skills
Strong interpersonal skills with a customer-first approach
Comfortable being camera-ready while working
Advanced computer proficiency, including Microsoft Office; typing speed of 90+ WPM preferred
Experience troubleshooting computers, smartphones, and tablets
Diligent with strong grammar, typing, and data entry accuracy
Ability to work independently with good judgment and discretion
Highly organized with strong time management skills
Capacity to excel in a dynamic, high-demand setting
Previous technical support experience is a plus
We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
Specific details about compensation and benefits for this position will be discussed during the recruitment process.
Skills Required
- High school graduate or equivalent experience
- At least 21 years of age
- 0-2 years of customer support or call center experience
- Some college coursework
- Strong problem-solving and critical-thinking skills
- Excellent written and verbal communication skills
- Strong interpersonal skills and customer-first approach
- Advanced computer proficiency, including Microsoft Office
- Typing speed of 90+ words per minute
- Experience troubleshooting computers, smartphones, and tablets
- Strong grammar, typing, and data-entry accuracy
- Ability to work independently with good judgment and discretion
- Strong organizational and time-management skills
- Ability to excel in a dynamic, high-demand setting
- Previous technical support experience
- Camera-ready while working
- Authorization to work full-time without current or future visa sponsorship
- Ability to complete background screening, fingerprinting, and applicable gaming regulatory licensing or registration
Aristocrat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aristocrat and has not been reviewed or approved by Aristocrat.
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Healthcare Strength — Medical coverage offers multiple Aetna options with preventive care fully covered and $0 in‑network outpatient mental health visits, plus employer‑paid premiums on at least one dental and one vision plan. Feedback suggests first‑day eligibility and HSA funding increase perceived value.
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Parental & Family Support — Paid parental leave provides up to 12 weeks for primary caregivers and 10 days for secondary caregivers, with adoption/surrogacy reimbursement and access to Lyra sessions. Feedback suggests these supports materially enhance family and mental wellbeing.
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Equity Value & Accessibility — The SuperShare program matches employee share purchases with free shares up to a defined annual limit, with clear enrollment windows and a two‑year vest. Feedback suggests this structure delivers uncommon ownership value compared with standard ESPPs.
Aristocrat Insights
What We Do
Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 6500 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day. Come and join us – let’s play!
Why Work With Us
Individually we’re great, but together we’re brilliant. Our employees are the beating heart of our business and we attract the best people in the industry thanks to our unique and inspiring culture. Come and join the team and help bring joy to life through the power of play.
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