You will have impact and fun at work by:
- Creating and driving Rovio's PX vision and roadmap, defining and then championing what player-first means to us.
- Architecting team structures and collaboration models that work for our multi-game operations.
- Leading and mentoring our PX craft (Community, Support, CRM, VIP), setting high standards and fostering innovation.
- Designing and deploying upskilling programs that build data literacy, emerging technology fluency and AI adoption across our PX teams.
- Overseeing vendors, tools, and PX technologies, always looking for ways to improve effectiveness and efficiency.
- Partnering with our game studios, marketing, player experience research, and other teams to embed PX insights into everything we do.
Experience and skills we are looking for:
- You have preferably 10+ years of experience in Player Experience, Community Management, Customer Experience, or LiveOps within the gaming, tech, or entertainment industry.
- You've shown success in leading large-scale, multi-game PX strategies.
- You have a strong track record of influencing executive decisions by sharing compelling player insights.
- You're experienced in scaling PX operations globally, including tools, workflows, and vendor partnerships.
- You have a deep understanding of community ecosystems, support operations, CRM, and VIP management at scale.
- You’re familiar with emerging technologies (AI, automation, analytics platforms) for PX.
It would be nice if you also have the following skills:
- Experience in mobile F2P gaming and live-service models.
- Experience working across multiple regions and cultural contexts.
Top Skills
What We Do
Rovio Entertainment Ltd. is a global mobile-first games company that creates, develops and publishes mobile games, which have been downloaded over 5 billion times. Rovio is best known for the global Angry Birds brand, which started as a popular mobile game in 2009, and has since evolved from games to various entertainment, animations and consumer products in brand licensing. Rovio has produced The Angry Birds Movie (2016), and its sequel, The Angry Birds Movie 2 was released in 2019. The company offers multiple mobile games and has seven game studios – one in Espoo (Finland), Stockholm (Sweden), Copenhagen (Denmark), Barcelona (Spain), Montreal and Toronto (Canada), as well as a subsidiary in Izmir (Turkey) called Ruby Games. Most of the employees are based in Finland where Rovio is headquartered. In 2023, Sega Europe Limited acquired more than 90 percent of Rovio’s issued and outstanding shares, making Rovio a subsidiary of Sega
