We're pioneers in our field and steadfast in our pursuit of excellence. Aristocrat is an ideas' company at heart, which means innovation is embedded into every aspect of our business. Whether we're crafting streamlined new cabinets, premium game content, or award-winning systems, we use fresh thinking and creativity. We deliver the world's greatest gaming experience every day. With cool new titles, such as Game of Thrones TM, Sons of Anarchy and Lightning Link along with our award-winning app Heart of Vegas, we're continually pushing the bar of creativity.
Job Description SummaryAs a member of the Level 4 team in the CXS Development group, you will collaborate with the Customer Success group. You will help resolve customer software issues during product upgrades or when issues are raised. You will be responsible for solving the issue and work closely with Architect and Product Management group to ensure alignment on the suggested solution.
Job Requirements- Work with developers, support personnel, installation teams on software-related concerns reported by customers.
- Build relevant documents that support development and provide insight of work done to other team members.
- Excited and passion about development/problem solving.
- Follows Company programming standards.
- Dedicated to team success. Works well in a team environment.
- Performs other duties as assigned.
- Bachelor’s degree in computer science, Engineering, or a related field accompanied by 8+ years of IT proven experience, or equivalent professional experience.
- Proven Experience in Technical Support or equivalent: 5+ years.
- Must demonstrate proficiency in Networking, multicast, TCP/IP communications
- Strong skills in working with Unix/Linux OS.
- Comfortable with scripting with Powershell, Ansible playbooks.
- Experience in database programming using SQL with SQL Server or MySQL is helpful.
- Hands on experience of GIT and tools like Jenkins and Kubernetes.
- Experience of using AI tools, developing skills and using them for fixing issues. Knowledge of agentic AI will be a plus.
- Java, J2EE framework knowledge is a plus.
- Knowledge of OneLink product preferred.
- Familiar with VmWare/HyperV provisioning/deployment and how virtual environments work.
- Familiar with various web architectures, platforms, and frameworks
- Required to have well-developed analytical and creative problem-solving skills.
- Must have strong interpersonal skills, able to work independently and be team oriented
- Demonstrates excellent oral and written, communication and customer service skills.
- Demonstrates a very high level of accuracy and attention to detail.
- Prior Casino gaming proven experience is helpful.
- Must be able to be licensed in multiple jurisdictions
- Must be available for after-hours support and travel as needed to customer sites.
- World Leader in Gaming Entertainment
- Robust benefits package
- Global career opportunities
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V
World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations
Up to 25%Pay Range
$87,500 - $162,500 per yearOur goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.
Additional Information
This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.
Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
Skills Required
- Bachelor's degree in Computer Science, Engineering, or related field with 8+ years IT experience or equivalent
- 5+ years proven technical support experience
- Proficiency in networking, multicast, and TCP/IP communications
- Strong skills with Unix/Linux operating systems
- Comfortable scripting with PowerShell and writing Ansible playbooks
- Experience in database programming using SQL with SQL Server or MySQL
- Hands-on experience with Git, Jenkins, and Kubernetes
- Experience using AI tools to diagnose/fix issues; knowledge of agentic AI
- Knowledge of Java and J2EE framework
- Knowledge of OneLink product
- Familiarity with VMware and HyperV provisioning/deployment and virtual environments
- Familiarity with various web architectures, platforms, and frameworks
- Well-developed analytical and creative problem-solving skills
- Strong interpersonal skills; able to work independently and in teams
- Excellent oral and written communication and customer service skills
- High level of accuracy and attention to detail
- Prior casino gaming experience
- Ability to be licensed in multiple jurisdictions
- Availability for after-hours support and travel to customer sites
Aristocrat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aristocrat and has not been reviewed or approved by Aristocrat.
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Healthcare Strength — Medical coverage offers multiple Aetna options with preventive care fully covered and $0 in‑network outpatient mental health visits, plus employer‑paid premiums on at least one dental and one vision plan. Feedback suggests first‑day eligibility and HSA funding increase perceived value.
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Parental & Family Support — Paid parental leave provides up to 12 weeks for primary caregivers and 10 days for secondary caregivers, with adoption/surrogacy reimbursement and access to Lyra sessions. Feedback suggests these supports materially enhance family and mental wellbeing.
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Equity Value & Accessibility — The SuperShare program matches employee share purchases with free shares up to a defined annual limit, with clear enrollment windows and a two‑year vest. Feedback suggests this structure delivers uncommon ownership value compared with standard ESPPs.
Aristocrat Insights
What We Do
Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 6500 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day. Come and join us – let’s play!
Why Work With Us
Individually we’re great, but together we’re brilliant. Our employees are the beating heart of our business and we attract the best people in the industry thanks to our unique and inspiring culture. Come and join the team and help bring joy to life through the power of play.
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