The Role
Manage end-to-end customer journeys for assisted funding channel, simplify and automate processes, digitalize platform capabilities, gather requirements, coordinate UAT and go-lives, liaise with product, risk, operations and IT, and create/update SOPs and system user manuals.
Summary Generated by Built In
Responsibilities :
- Responsible for end to end understanding of existing customer journeys of the responsible areas, simplify and automating them to the highest extend possible
- Understanding the current platform & internal process across products and digitalizing wherever applicable across function
- Create customer journey for funding & investment products by using digital channel.
- Ensure requirements are gathered from relevant stakeholders, UAT is completed and the features go live to customers.
- Establish liaison with product, network, risk, operations and IT to study the process & accordingly identify and plug the gaps
- Ensure SOP & System User Manual is written/updated, as applicable and socialize to all users. Also monitoring the result.
Qualifications :
- Minimum 2 years experience in related areas.
Skills Required
- Minimum 2 years experience in related areas
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The Company
What We Do
PT Bank OCBC NISP Tbk is a leading financial institution in Indonesia that provides a wide array of banking products and services to corporate, SME, and individual customers. Operating through business, consumer, and global markets segments, it offers savings, loans, credit cards, mutual funds, and insurance products. The company is a subsidiary of OCBC Overseas Investments Pte. Ltd. and is one of Indonesia's top ten banks.
