The Role
Own Modular’s workplace IT systems, including Okta identity and access, onboarding and offboarding, SaaS applications, and an AI-powered help desk agent. Handle escalations, automate recurring support issues, administer SSO and SCIM provisioning, manage application licenses and vendors, and maintain documentation. The role combines hands-on IT operations with platform engineering, roadmap ownership, workflow development, and cross-functional collaboration with Security and AI Enablement.
Summary Generated by Built In
About Modular
About the role:
What you will do:
What you bring to the table:
Helpful but not required:
What Modular brings to the table:
At Modular, a Qualcomm company, we’re on a mission to revolutionize AI infrastructure by systematically rebuilding the AI software stack from the ground up. Our team, made up of industry leaders and experts, is building cutting-edge, modular infrastructure that simplifies AI development and deployment. By rethinking the complexities of AI systems, we’re empowering everyone to unlock AI’s full potential and tackle some of the world’s most pressing challenges.
If you’re passionate about shaping the future of AI and creating tools that make a real difference in people’s lives, we want you on our team. You can read about our culture and careers to understand how we work and what we value.
Modular's Workplace Engineering team owns Security, IT, and AI Enablement: the systems and practices that let everyone at Modular do their best work safely. This role anchors the IT pillar. You'll own the systems that make people productive from day one and keep them productive. That includes identity and access through Okta, onboarding and offboarding, our SaaS application portfolio, and the AI-powered help desk agent that handles most employee requests.
The work is split roughly evenly between operating and building. Half the time you're hands-on, taking the escalations our help desk agent can't resolve and keeping access and onboarding running smoothly. The other half you're making that work disappear. You'll build Serval workflows, Okta automation, and integrations so the same issue doesn't come back.
You will be responsible for owning the IT roadmap for your areas, make tooling and architecture decisions, set standards others build on, and help level up the team. Candidates who are ready to grow into that scope are encouraged to apply.
LOCATION: Candidates based in San Francisco Bay Area are welcome to apply. This role requires to be in-person at our Los Altos, CA office atleast 2 days/week. Onboarding for new hires is conducted in-person in our Los Altos, CA office.
- Own and expand our Serval-powered help desk agent. You'll design workflows, grow its knowledge base and integrations, tune escalation routing, and measurably improve resolution and deflection rates.
- Serve as the escalation point for tickets the agent can't resolve. Find the root cause and turn recurring issues into automation, self-service, or documentation.
- Own onboarding and offboarding end to end, so new hires are fully productive on day one and departing employees are deprovisioned promptly and completely. Automate the path from Okta to downstream apps.
- Administer Okta as Modular's identity backbone: SSO and SCIM provisioning, lifecycle management, group rules, authentication and device assurance policies, and access reviews in partnership with Security.
- Help manage Modular's SaaS application portfolio. That covers app administration, license management and true-ups, vendor relationships, and renewal decisions, with a focus on cost, usage, and keeping access consistent through Okta.
- Write and maintain the runbooks, documentation, and knowledge articles that keep IT operations and the help desk agent accurate.
- Partner with Security and AI Enablement so that identity, endpoint, and support systems share controls rather than duplicating them.
- Experience and interest in owning with AI-driven frameworks, applied to IT:
- onboarding and offboarding or identity lifecycle processes
- making them faster and more reliable through automation
- Fullstack developer background
- Proficient in modern programming language
- Understanding of modern distributed systems
- Proficiency in scripting and automation (Python, Bash, or similar)
- Comfort working with REST APIs to connect SaaS systems
- IT engineering, systems engineering, or corporate IT, ideally at a fast-growing tech company.
- Okta administration experience, including lifecycle management, SCIM provisioning, policy design, and integrating new applications.
- Experience running or significantly improving a help desk or service management function.
- Experience administering a SaaS portfolio, including licensing, renewals, and vendor management, and making data-driven decisions about what to keep, consolidate, or cut.
- Sound judgment balancing security and user experience. You make the secure path the easy path.
- Strong written communication. You document what you build and can explain technical tradeoffs to non-technical colleagues.
- Strongly identifies with our core company cultural values.
Helpful but not required:
- Experience with Serval or another AI-driven service desk platform.
- Experience with Okta Workflows, or managing identity configuration as code (e.g., Terraform).
- Familiarity with MDM platforms and endpoint management, enough to troubleshoot escalations that involve devices.
- Familiarity with SOC 2 or similar compliance frameworks and producing audit evidence.
- Experience with IT integration during a merger or acquisition.
- Background supporting a developer-heavy engineering organization.
- Amazing Team. We are a progressive and agile team with some of the industry’s best engineering and product leaders.
- World-class Benefits. In order to attract the best, we need to offer the best. Your benefits package may include comprehensive healthcare coverage, retirement and savings programs, employee stock purchase opportunities, paid time off, wellbeing resources, family support programs, and learning and development opportunities. Please note that specific benefit packages may vary based on your location, you can read more about benefits offered by Qualcomm here.
- Competitive Compensation. We offer very strong compensation packages, including RSU grants. We want people to be focused on their best work and believe in tailoring compensation plans to meet the needs of our workforce.
- Team Building Events. We organize regular team onsites and local meetups in Los Altos, CA as well as different cities. Traveling 2-4 times a year is expected for all roles.
Working at Modular will enable you to grow quickly as you work alongside incredibly motivated and talented people who have high standards, possess a growth mindset, and a purpose to truly change the world.
The estimated base salary range for this role to be performed in the US, regardless of the state, is $148,000 - $270,000 USD.
The salary for the successful applicant will depend on a variety of permissible, non-discriminatory job-related factors, which include but are not limited to education, training, work experience, business needs, or market demands. This range may be modified in the future. The total compensation for a candidate will also include annual target bonus, equity, and benefits, with equity making up a significant portion of your total compensation.
For candidates who fall outside of the listed requirements, we nevertheless encourage you to apply as we may have upcoming openings that are lower/higher level than the ones advertised.
Skills Required
- Experience and interest in applying AI-driven frameworks to IT onboarding, offboarding, or identity lifecycle processes
- Full-stack developer background
- Proficiency in a modern programming language
- Understanding of modern distributed systems
- Proficiency in scripting and automation using Python, Bash, or similar
- Experience working with REST APIs to connect SaaS systems
- Experience in IT engineering, systems engineering, or corporate IT
- Okta administration experience, including lifecycle management, SCIM provisioning, policy design, and application integrations
- Experience running or significantly improving a help desk or service management function
- Experience administering a SaaS application portfolio, including licensing, renewals, vendor management, and data-driven portfolio decisions
- Sound judgment balancing security and user experience
- Strong written communication and ability to explain technical tradeoffs to non-technical colleagues
- Alignment with company cultural values
- Experience with Serval or another AI-driven service desk platform
- Experience with Okta Workflows or identity configuration as code such as Terraform
- Familiarity with MDM platforms and endpoint management
- Familiarity with SOC 2 or similar compliance frameworks and producing audit evidence
- Experience with IT integration during a merger or acquisition
- Experience supporting a developer-heavy engineering organization
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The Company
What We Do
The next-generation AI developer platform unifying the development and deployment of AI for the world
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