Platform Engineer, VeevaVault CRM

Platform Engineer – VeevaVault CRM

About Astellas

Astellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women's health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need. Learn more at Astellas.com.

Are you driven to make a real difference in the lives of patients?

We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas, and aren't afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact.

Purpose and Scope

As a Platform Engineer of a team of individuals in a specific area of digital expertise, you will be a crucial player in driving our digital initiatives forward in our agile organization. Our agile operating model consists of two components – Digital Capability and Digital Execution. Digital Execution are about aligning multiple missions around business goals and facilitating collaboration on a larger scale. Digital Capability, on the other hand, focus on the growth and development of individuals within a specific expertise area. This dual structure enables us to scale agile practices efficiently while maintaining a focus on both product development and individual skill enhancement.

A Platform Engineer focuses on the development, deployment, and integration of software platforms that support our business processes and operations. This role involves a blend of technical expertise, business acumen, and a deep understanding of the specific platforms that drive business functions such as Veeva/Vault CRM, Veeva/Embedded Align, and Veeva MyInsights/X-Pages. The goal is to ensure these platforms are optimized to support business goals, enhance efficiency, and drive growth. You will be at the forefront of implementing innovative solutions and will have the opportunity to work on cutting-edge technologies in your field

Essential Job Duties

• Platform Development and Configuration: Design, develop, and configure business platforms to meet the specific needs of our organization. This could involve programming, configuring settings, and integrating various software solutions.
• System Integration: Ensure seamless integration between different business platforms and systems (e.g., integrating Veeva/Vault CRM, Veeva Vault Promomats/MedComms, Veeva Network, SAP Concur, BI Reporting systems) to enhance data flow and business processes.
• Performance Monitoring and Optimization: Regularly monitor the performance of business platforms, identify bottlenecks, and implement optimizations to improve efficiency and user experience.
• User Support and Training: Provide technical support to platform users, resolve issues, and conduct training sessions to ensure users can effectively utilize the platforms.
• Test Support: Provide support across testing phases, including SIT and UAT.
• Deployment Support: Support DevOps code migrations by providing technical assistance.
• Initiative Execution: Actively participate in and contribute to various initiatives, applying your specialized skills to achieve the objectives and expected Value. Contribute to the ongoing realization of Value from these enterprise platforms through continuous integration and deployment.
• Collaboration: Work collaboratively with team members within the subdivision and across other digital and business units.
• Continuous Learning: Engage in continuous learning and professional development to stay abreast of the latest trends and technologies in a specific area of expertise.
• Innovation: Contribute innovative ideas and approaches to enhance project outcomes and digital capabilities.
• Reporting: Regularly report on the progress of the various Value Teams and outcomes to your Capability Lead and team members.
• Problem-Solving: Employ analytical and problem-solving skills to overcome project challenges and deliver effective solutions.
• Quality Assurance: Ensure the highest quality and consistency in the work delivered.

Required Qualifications        

• Minimum 3 years of experience supporting Veeva/Vault CRM at a life science company.
• Experienced in supporting and configuring all modules of Veeva/Vault CRM
• Experienced in supporting and configuring Veeva Events Management
• Experienced in configuring and supporting Multichannel CLM functionality in Veeva/Vault CRM, including the integration between Veeva/Vault CRM, Veeva Vault Promomats/MedComms.
• Experienced in administering and supporting Veeva/Embedded Align including user management, territory modelling, rules engine and integration with Veeva/Vault CRM.
• Experienced in building Vault platform reports and dashboards, Vault Workflow, VQL Queries
• Subject Matter Expertise: Possess a strong understanding of Life Sciences/ Pharma industry across Commercial, Manufacturing and Medical domains.
• Cross-Cultural Experience: Work experience across multiple cultures and regions, facilitating effective collaboration in diverse environments.
• Innovation and Creativity: Ability to think innovatively and propose creative solutions to complex technical challenges.

Preferred:

• Veeva/Vault CRM Platform Certified Administrator
• Experience in supporting and configuring other Vault solutions, particularly Vault Promomats and Vault MedComms
• Experience supporting Customer Data Management Solutions, particularly Veeva Network
• Experienced in building MyInsights/X-Pages custom dashboards using Veeva MyInsights Studio or using HTML and Java
• Experience in integration software such as MuleSoft
• Experience in RESTful APIs / Vault API
• Experience in user authentication and authorisation across multiple devices including use of O’Auth and Intune Mobile Device Management and Microsoft Outlook integration
• Other complex and highly regulated industry experience will be considered across diverse areas like Finance and Medical.
• Analytical Thinking: Demonstrated ability to lead ad hoc analyses, identify performance gaps, and foster a culture of continuous improvement.
• Agile Champion: Adherence to DevOps principles and a proven track record with CI/CD pipelines for continuous delivery.
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Location and Working Environment

• This position is based in Canada.

• At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.

What awaits you at Astellas?

• Global collaboration: Become part of a connected global business of like-minded life science leaders, all dedicated to improving patients' lives worldwide.  Real-world patient impact: Contribute to transformative therapies that reach patients around the world, knowing your work makes a difference every day.
• Relentless Innovation: Join a company at the forefront of scientific breakthroughs, where you'll have the opportunity to shape the future of healthcare.
• A Culture of Growth: Chart your own course within a supportive environment that values your contributions, champions your development, and empowers you to pursue your passions.

Our Organizational Values and Behaviors

Values: Innovation, Integrity and Impact sit at the heart of what we do.

Behaviors: We come together as ‘One Astellas’, working with courage and a sense of urgency.  We are outcome focused and consistently take accountability for our personal contribution.

Salary Range: $115,500-$165,000 CAD annually per year (final compensation will be determined based on a variety of factors, including but not limited to proficiency levels and organizational equity considerations)

*The salary range provided applies to Canada only and does not apply to any other locations outside of Canada.

Benefits:

• Medical, Dental and Vision Insurance
• Generous Paid Time Off options, including Vacation, Sick time and national holidays
• Registered Retirement Savings Plan Program (RRSP)
• Company paid life insurance
• Annual Corporate Bonus and Quarterly Sales Incentive for eligible positions
• Long Term Incentive Plan for eligible positions
• Wellness programs

Astellas may use artificial intelligence-enabled tools at various stages of the recruitment and selection process.

Additional information:

Astellas Pharma Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the hiring process.

No telephone inquiries, in-person applications, or agencies please. While we appreciate all applications, only candidates under consideration will be contacted.

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