Why Join Us
What You Will Do
Engineering and Architecture- Build and improve enterprise voice capabilities using Microsoft Teams Voice or Genesys Cloud
- Design and maintain call routing, dial plans, and Ribbon SBC configurations
- Connect our platforms with CRM systems, ServiceNow, AWS services, and carrier networks
- Support cloud migration and modernization projects, including Operator Connect or AWS based workloads
- Work with routing logic such as toll-free routing, PSX policy routing, and SIPREC where relevant
- In-depth knowledge of Microsoft Teams voice capabilities, including Direct Routing, Calling Plans, Audio Conferencing, and Phone System.
- Have AWS background with the knowledge of deploying apps using CI/CD pipeline and GitHub.
- Manage Teams Phone System, Genesys Cloud settings, SIP trunks, and Ribbon SBC environments
- Monitor call quality, system health, and performance and respond to issues quickly
- Troubleshoot SIP, RTP, carrier connectivity, and end to end call flows
- Help ensure the stability, reliability, and security of our voice and contact center platforms
- Assist with SBC lifecycle tasks such as certificates, firmware, backups, and configuration standards
- Work closely with IT teams, business partners, vendors, and carriers
- Participate in incident response and planned changes
- Maintain documentation of call flows, SBC topology, routing diagrams, and operational processes
- Share knowledge and contribute to team standards and best practices
What You Bring
Required Experience- A bachelor’s degree in a related field or equivalent professional experience
- Minimum of five years related work experience (Enterprise Telephony, Contact Center Solutions, or Unified Communications, preferred).
- Direct Routing
- Phone System, Calling Plans, Audio Conferencing
- SIP trunking and SBC integration, including Ribbon or AudioCodes
- Routing, dial plans, and QoS
- Architect flows and omnichannel routing
- SIP trunking, toll free management, and carrier routing
- Integrations with CRMs, ServiceNow, AWS, or external services
- Strong understanding of SIP, RTP, TCP IP, DNS
- Experience building and troubleshooting Ribbon SBC policies, routes, and trunks
- Familiarity with PSX, SIPREC, and carrier failover strategies
- Experience working with carriers and large-scale routing
- PowerShell, Python, and API based automation
- Exposure to cloud telephony, hybrid voice architectures, and operational dashboards
- Clear communication and a collaborative approach
- A curious and adaptable mindset
- Strong problem-solving skills and attention to detail
Preferred but Not Required
- Certifications in Microsoft Teams Voice, Genesys Cloud, networking, cloud, or security
- Hands on experience with Ribbon SBC advanced features or migration programs such as RAMP to AWS
- Experience with SBC routing logic, cloud migration, dashboards, or script-based automation
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Top Skills
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests.
Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind.
Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets.
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