Your tasks
PURPOSE OF THE ROLE
The Platform Engineer / Site Reliability Engineer (SRE) ensures the reliability, performance, and operational excellence of our Kardex One SaaS platform running in Microsoft Azure. This role focuses on building a highly automated and observable environment that enables seamless service delivery and high availability for our customers. The Platform Engineer / SRE acts as a key bridge between Cloud Engineering, internal and external support partners, and Product Development to ensure a stable and customer-centric operational foundation.
RESPONSIBILITIES
- Define and automate deployment workflows (using Azure DevOps) including approval gates, environment promotion strategies, and rollback procedures.
- Establish observability and monitoring standards with Grafana and related tools, ensuring consistent metrics, alerting, and dashboards across environments.
- Develop and document operational playbooks and runbooks covering incident response, on-call duties, and escalation paths with internal teams and external service providers.
- Collaborate with Cloud Engineers to standardize infrastructure as code using Terraform and Bicep for consistent environment provisioning and configuration management.
- Design and implement operational processes for deployment, monitoring, incident management, and support in collaboration with Cloud Engineering and Development teams.
- Contribute to the design of global 24/7 support structures, including handover processes, ticket routing, and communication standards between internal and external teams.
REQUIREMENTS
- Proven experience as a Site Reliability Engineer, DevOps Engineer, or Cloud Engineer (4+ years), ideally in an early-stage or scaling environment.
- Strong expertise in Azure (2+ years), Kubernetes, Docker, Terraform, Bicep, and Azure DevOps.
- Demonstrated ability to design and document operational processes (deployment, change, incident, and problem management).
- Experience in building and integrating observability solutions (Grafana, Prometheus, or similar).
- Familiarity with 24/7 operations, incident coordination, and collaboration with external service providers.
- Hands-on skills in automation and scripting (PowerShell, Bash, Python).
- Excellent collaboration and communication skills across technical and non-technical stakeholders.
- Strong communication and documentation skills in English and German
NICE TO HAVES
- Knowledge of compliance frameworks relevant to your industry (ISO 27001, SOC 2)
- Azure certifications (e.g., AZ-400 DevOps Engineer Expert, AZ-104)
- Experience working in an agile/scrum environment
Your profile
Skills Required
- 4+ years of experience as a Site Reliability Engineer, DevOps Engineer, or Cloud Engineer
- 2+ years of experience with Microsoft Azure
- Strong expertise in Kubernetes and Docker
- Strong expertise in Terraform and Bicep
- Strong expertise in Azure DevOps
- Experience designing and documenting deployment, change, incident, and problem-management processes
- Experience building and integrating observability solutions using Grafana, Prometheus, or similar tools
- Familiarity with 24/7 operations and incident coordination
- Experience collaborating with external service providers
- Hands-on automation and scripting skills with PowerShell, Bash, or Python
- Excellent collaboration and communication skills across technical and non-technical stakeholders
- Strong English and German communication and documentation skills
- Knowledge of ISO 27001 or SOC 2 compliance frameworks
- Azure certification such as AZ-400 or AZ-104
- Experience working in an Agile/Scrum environment
What We Do
Kardex is a global industry partner for intralogistics solutions and a leading provider of automated storage solutions and material handling systems. Kardex consists of two entrepreneurially managed divisions, Kardex Remstar and Kardex Mlog. Kardex Remstar develops, manufactures, and maintains dynamic storage and retrieval systems, while Kardex Mlog offers integrated material handling systems and automated high-bay warehouses. Kardex also acts as a global AutoStore™ partner, offering flexible and modular storage and order fulfillment solutions. Kardex Remstar, Kardex Mlog, and Kardex AutoStore are partners to their customers throughout the entire life cycle of a product or solution, starting with the assessment of customer requirements, through planning, realization, and maintenance of customer-specific systems, to ensuring high availability and low life cycle costs by means of customer-oriented life cycle management. The Group employs around 2,500 people in over 30 countries. Kardex Holding AG has been listed on the SIX Swiss Exchange since 1989.
