Platform Engineer IV (Observability)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.
We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.
Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

As a Platform Engineer IV, you will be a senior technical contributor for a team that is responsible for delivering services and leading observability practices for the systems that are the infrastructure backbone of U.S. healthcare services. Availity processes 13+ billion clinical and financial transactions annually, and our observability services are critical to ensuring the health and stability of the platforms that keep the industry running.  This is not a “keep the lights on” role. You will:

• Own and evolve our observability practices at enterprise scale.
• Lead the tooling and support for observability and logging services (New Relic, Splunk, Cribl, OpenTelemetry) with reliability as your north star.
• Oversee the delivery of automated deployment solutions for observability tools and governance that ensures observability coverage for mission-critical internal platforms in our AWS private cloud.
• Guide and mentor engineers while setting the bar for operational excellence.

If you thrive where scale, reliability, and technical leadership intersect, this is your chance to make healthcare infrastructure more resilient, faster, and smarter.

Sponsorship, in any form, is not available for this position.

Location: Remote, US

Role qualifications:

• Bachelor's degree in computer science or related field, or equivalent work experience.
• 7-10 years of relevant technical and business experience in IT systems delivery, operations, and support (preferably in healthcare or high-transaction environments).
• 3+ years of experience leading technical engineering efforts involving implementation and management of IT systems.
• Hands-on expertise with:
  • Leading observability practices and architecture across enterprise and at scale.
  • Managing observability platforms and monitoring tools: Splunk, Cribl, Prometheus/Grafana, OpenTelemetry, New Relic.
  • Terraform, Helm, and AWS services (VPC, IAM, EC2, EKS, Istio).
• Experience bridging infrastructure and development teams, ensuring alignment of roadmaps and goals.
• Strong leadership skills with the ability to motivate and guide technical teams.
• Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.

Preferred:

• SaaS experience supporting large-scale, mission-critical systems.
• Familiarity with IaC application deployment pipelines for packaged software (commercial and open source) and re-platforming to cloud-native environments.
• Knowledge of service mesh concepts (Istio, Linkerd, etc.).
• Background in metrics-driven reliability engineering (SLOs, SLIs, error budgets).
• Experience with scripting/programming (JavaScript for Cribl, Python, etc.).

You will set yourself apart with:

• You thrive in high-transaction, high-uptime environments and know how to balance operational rigor with engineering speed.
• You have experience leading observability implementations (start to finish).
• You’re as comfortable debugging a Splunk pipeline or modifying terraform as you are mentoring engineers on best practices.
• You are self-motivated, operate with a sense of ownership to services, and are passionate about enabling teams to operate with efficiency.

What you will be doing:

• Provide technical leadership for the infrastructure engineering and operations team focused on observability services.
• Owning and advancing the observability practices implemented across all enterprise technology groups.
• Managing observability and logging platforms including:
  • Splunk (EKS + on-prem components, forwarders, deployment server).
  • Cribl operational pipelines (EKS-based).
  • New Relic SaaS integrations and Prometheus data ingestion.
  • OpenTelemetry & KubeLogging/Banzai Operator for distributed tracing and logging pipelines.
  • Prometheus/Grafana migrations from on-prem OCP to AWS for metrics scraping and synthetic monitoring.
• Overseeing observability deployment solutions for platforms hosted in AWS.
• Driving infrastructure-as-code practices (Terraform, Helm, Ansible) for repeatable deployments and environment consistency.
• Collaborating with engineering, middleware, and product teams to define clear ownership, reduce friction, and ensure platform services enable—not block—delivery.
• Ensuring upgrades, patching, and platform updates are proactively planned and executed without business disruption.
• Setting reliability targets and defining operational metrics (availability, latency, error budgets) in line with SRE methodologies.

Availity culture and benefits:

• Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”!
• Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

• Manager resume review 
• Recruiter video interview
• Manager video interview
• Technical video interview
• Senior leadership video interview

#LI-BD1

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success.  As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships.  The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Disclaimers:

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

 

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

 

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

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