The Role
Build and maintain Rootly’s AWS infrastructure, reliability systems, observability, CI/CD tooling, datastores, and security hardening. Responsibilities include infrastructure-as-code changes, credential rotation, alert tuning, failover drills, runbooks, automation, incident response, and on-call participation. The role requires production systems experience, AWS and Terraform or OpenTofu expertise, monitoring knowledge, coding ability, and experience supporting production services.
Summary Generated by Built In
About Rootly
About the Role
What You'll Do
What You'll Need
Minimum Qualifications
Preferred Qualifications
What Success Looks Like
Our Tech Stack
Why Rootly?
At Rootly, we are on a mission to be the go-to way companies respond when things go wrong, helping every organization be more reliable. We do this by building an industry-leading incident management platform that allows companies around the world to consistently and quickly resolve incidents. We are not simply transforming an industry, we are carving out a new multi-billion-dollar category ourselves and need incredible talent to achieve this ambitious goal together.
Customers love Rootly. Some of the fastest-growing companies around the world such as NVIDIA, DoorDash, Uber, Canva, Tripadvisor, Squarespace and more rely on Rootly to power their critical incident management process. They obsess over our delightful enterprise-ready platform and unique partnership model. See why our customers have reviewed us 5 stars on G2.
Investors love Rootly. We are backed by some of the most respected funds in the world from Y Combinator to operators like the CTO of Dropbox and GitHub. We'd be happy to disclose our entire funding and profitability picture live during the interview. As a culture we relentlessly put transparency first. We conduct monthly financial reviews as a team so everyone has a pulse on the health of the business and publish what we are building in our weekly changelog.
As a Platform Engineer on Infrastructure, you'll share responsibility for everything Platform owns: our cloud infrastructure, the reliability of the systems behind Rootly, observability, CI/CD and release tooling, datastores, cost efficiency, and security hardening alongside our Security team.
You'll contribute to projects across those areas, join existing projects as a second engineer to speed them up and spread knowledge, take your turn on call, and help keep the platform healthy day to day. You'll work with our platform engineering leader and build depth across the platform as the team grows.
- Make changes to Rootly's AWS infrastructure as code, and keep it reviewable and safe to change.
- Build credential rotation for databases, Redis, and application secrets, in partnership with Security.
- Tune alerting so it pages on customer impact, not noise, and help keep observability spend in check.
- Take part in multi-region failover drills and help close the gaps they find.
- Pick up platform work wherever it's needed: CI fixes, datastore runbooks, small tools that remove toil.
- Write runbooks and docs so the next engineer can handle the same problem without you.
- Take part in on-call and retrospectives, and turn what you learn into lasting fixes.
What You'll Need
We care about impact, ownership, and technical judgement. Degrees and big-name logos are not required. What matters is your ability to execute, learn quickly, and collaborate.
- 3+ years building or running production systems, including time in Platform, SRE, DevOps, or Infrastructure work.
- Hands-on experience with AWS and Terraform or OpenTofu.
- Working knowledge of monitoring and alerting, with Datadog or a similar tool.
- Experience with on-call and incident response for a production service.
- You write real code to solve infrastructure problems, not shell scripts alone.
- Curiosity across the stack: you're as happy debugging a CI pipeline as an IAM policy.
- You ask for help early, write things down, and plan your work rather than relying on heroics.
Preferred Qualifications
- Experience with infrastructure-as-code workflows and automation at scale.
- Some time working in a Rails codebase.
- Experience with Ruby and Go.
What Success Looks Like
By 6 to 12 months you will have:
- Joined the on-call rotation and handled incidents with confidence.
- Become a second engineer on projects that today depend on one person, so they move faster and no longer stall when someone is out.
- Shipped credential rotation for databases, Redis, and application secrets with our Security team.
- Reduced alert noise so pages map to real customer impact.
- Left behind runbooks and docs that other engineers use.
Our Tech Stack
- Backend: Ruby on Rails, PostgreSQL, OpenSearch, Redis, Sidekiq, AWS Lambda, ECS, Kafka, DynamoDB.
- Frontend: Turbo, Stimulus, ViewComponents.
- Infrastructure: AWS, Terraform (IaC), Datadog.
Why Rootly?
We're not just another startup. We're building something category-defining and want teammates who crave ownership, love solving hard problems, and thrive in a high-bar, high-impact environment.
Here's what you can expect when you join Rootly:
- Competitive compensation and early equity in a fast-growing, venture-backed company.
- Comprehensive medical, dental, and vision coverage.
- 3 weeks of vacation, plus unlimited sick and mental health days, and a company-wide end-of-year shutdown to recharge.
- $500 stipend for home office setup.
- Unlimited token usage and access to AI tools.
- A fast-moving, high-impact environment where your leadership and ideas directly shape the future of the company.
This is a newly created vacancy.
As we build out the team, we may use AI to support parts of our interview process, like reviewing assessments, but it's a tool that helps our people, not a substitute for their judgement.
If this sounds like the kind of challenge and opportunity you're looking for, apply now and let's build something great together.
Accommodations are available on request at any stage of our recruitment process. Contact [email protected] and we will work with you to meet your needs confidentially.
Rootly is an equal opportunity employer. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other ground protected by the Ontario Human Rights Code or applicable law.
Skills Required
- 3+ years building or running production systems, including Platform, SRE, DevOps, or Infrastructure work
- Hands-on experience with AWS
- Hands-on experience with Terraform or OpenTofu
- Working knowledge of monitoring and alerting using Datadog or a similar tool
- Experience with on-call and incident response for a production service
- Ability to write real code to solve infrastructure problems, beyond shell scripts alone
- Experience with infrastructure-as-code workflows and automation at scale
- Experience working in a Rails codebase
- Experience with Ruby
- Experience with Go
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The Company
What We Do
Rootly is an incident management platform on Slack that helps automate manual admin work during incidents. Leading companies such as NVIDIA, Squarespace, Canva, Grammarly, OpenSea, Figma, and countless others trust Rootly to build a consistent incident response process. See why they rate us 5 stars on G2: https://www.g2.com/products/rootly-manage-incidents-on-slack/reviews
