Platform Architect

Are you looking for an opportunity to work with and develop some of the most impactful and dynamic technology in the call center space? Does the idea of getting to work with an incredible team of engineers sound like the next great step in your career? If you answered yes to either of those questions there's good news for you. Acqueon is what you are looking for!

Here at Acqueon we are continuously innovating the way business is done in call centers. From our rich data platform to our intelligent workflows, Acqueon's conversational engagement lets customer-centric brands orchestrate campaigns and proactively engage with consumers to maximize the potential of every customer conversation. Using voice, messaging, and email channels, Acqueon is trusted by over 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.

Regardless of the amazing suite of platforms under our umbrella, Acqueon understands there will always be a need for intelligent and innovative engineers, designers, and architects who will help shape the future of our technology. This need is why are looking for a Platform Architect to be apart of the next phase of industry-changing development. If you or someone you know are looking to be apart of a growing and innovative organization this is the opportunity for you. 

We are looking for an innovative and mission-driven Platform Architect to play a crucial role in designing, building and maintaining the technology infrastructure (AWS) for Acqueon’s Data Platform and suite of integrated products. The ideal candidate in this role is someone with a deep understanding of designing, implementing, and continuously improving SaaS platforms (AWS) and has experience working cross-departmentally with product, engineering, and operations across the US and overseas. 

• Design the overall architecture of Acqueon's SaaS platforms, considering scalability, performance, security, and availability.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions and platform services consumed by applications.
• Operate with scale and speed, amidst flux in the fast-paced environment and evaluate performances regularly and share and seek feedback.
• Ensure Acqueon's platform is designed to scale horizontally to handle growing user loads and increasing data volumes.
• Optimize system performance and address bottlenecks in collaboration with development and operations teams.
• Manage the development and delivery of complex features from design to production according to product requirements.
• Work closely with Engineering Leaders, Managers; Product Management, Business Development and Operation teams, and enable them by providing scalable and high quality technology solutions at a rapid pace.
• Create and maintain comprehensive documentation of the platform architecture, design principles, and deployment procedures.
• Drive continuous improvement initiatives to enhance the efficiency, reliability, and performance of the SaaS platform.
• Working closely with DevOps and IT operations teams to ensure seamless deployment, monitoring, and management of the platform.
• Ensure that risks and issues are identified and managed closely while driving all stakeholders to deliver on time and to the required quality standards.
• Participate in incident response and troubleshooting efforts.
• Review Architecture and design technically robust, flexible, and scalable solutions and deep understanding of technologies and architecture in a highly scalable and available set-up.

• An Engineering Degree - B.E/B.Tech/MS in any stream – Computer Science/IT preferred.
• 10+ years of experience in building SaaS platforms and Customer Data Platforms.
• Strong track record of leading and managing the delivery of software development projects, meeting key milestones, and overcoming challenges.
• Previous experience in working with other international R&D, product management, and support teams.
• Proven knowledge in both architecture and implementation-level software design of high-scale distributed systems.
• Ability to manage, track, and identify risks and oversee technical coordination to resolve them.
• Willingness to work in a fast-paced environment.
• Ability to work onsite in Acqueon's Dallas office or remotely from the Bay area.
• Contact Center and/or CRM Martech experience is a plus.