Our team is highly motivated, capable, and committed to our mission. We are looking to expand it with like-minded, capable people, eager to give, learn and grow with us.
This is not a traditional support role. You are a trusted technical consultant, a trainer, a problem-solver, and occasionally a firefighter - often all in the same week. You carry a short portfolio of one or two named client accounts alongside a steady stream of project engagements, and you are expected to manage both with ownership and precision.
What you’ll do
- Complex cases. Own and resolve complex client business- and use-cases that exceed standard support paths - including deep-dive analysis and cross-functional coordination;
- Integrations. Lead API and system integrations with third-party platforms, hardware partners, and client-side infrastructure from scoping through to successful delivery;
- Complex use-cases & roaming. Design and deliver complex use-case solutions, guide and navigate EV Roaming setups;
- Technical training. Design and run technical training sessions for CPO clients and internal teams — from onboarding workshops to advanced use-case deep-dives;
- Client onboarding. Guide new clients through end-to-end technical onboarding, ensuring a clean and confident go-live;
- Migration support. Support platform and infrastructure migrations - scoping, delivery coordination, and post-migration validation;
- Escalations. Act as the primary technical owner during escalated situations, coordinating resolution across Engineering, Support, and Account Management;
- Knowledge base. Maintain and grow the team knowledge base - turning recurring challenges into documented runbooks, guides, and best practices others can use;
- Internal projects. Contribute to internal projects that improve team tooling, processes, and collective technical capability.
What we’re looking for
- Hands-on experience with REST API integrations - reading specs, understanding requests, reproducing issues with real HTTP calls;
- Confidence with network and connectivity troubleshooting - firewalls, TLS certificates, WebSocket connections;
- Enough cloud infrastructure awareness to understand how SaaS platforms are structured and where failures propagate;
- Ability to write and maintain technical documentation to a high standard - clearly structured, accurate, and built to be reused. Client-Facing
- Experience in a technical consulting, solutions engineering, or client delivery role - ideally in B2B SaaS or infrastructure software;
- Proven ability to manage multiple client engagements simultaneously - prioritising, communicating status, and delivering without dropping threads;
- Comfortable running training and enablement sessions for varied audiences - technical and non-technical alike;
- Skilled at translating ambiguous client needs into concrete, actionable technical plans. Ways of Working
- High ownership mentality - you take problems all the way to resolution, not just to the next handover;
- Structured and systematic - you document as you go and leave things better than you found them;
- Collaborative - you escalate well, involve the right people early, and share what you learn across the team;
- Calm under pressure - escalations and urgent situations sharpen your focus rather than scatter it.
Nice to have
- Background in telecommunications, IoT, or energy / utilities;
- Experience with EV charging infrastructure in a CPO, MSP, or vendor context;
- Familiarity with eRoaming hubs - Hubject, Gireve, or similar;
- Experience leading or supporting data migration projects;
- A second European language - our clients span 70+ markets.
What we offer
• A team of highly experienced people who genuinely enjoy working together;
• Flexible working hours;
• A bonus day off for your birthday;
• 5 additional vacation days per year after your first year with us;
• Social events and team buildings worth showing up for;
• Medical insurance with generous coverage - for you and your family;
• Monthly shared-mobility allowance (Spark and GOeGO);
• EV week - a company electric car for your personal use every 1-2 months.
Skills Required
- Hands-on experience with REST API integrations, including reading specifications, understanding requests, and reproducing issues with HTTP calls
- Experience troubleshooting networks and connectivity, including firewalls, TLS certificates, and WebSocket connections
- Cloud infrastructure awareness sufficient to understand SaaS platform structures and failure propagation
- Ability to write and maintain clear, accurate, reusable technical documentation
- Experience in technical consulting, solutions engineering, or client delivery, ideally in B2B SaaS or infrastructure software
- Proven ability to manage multiple client engagements simultaneously
- Experience running training and enablement sessions for technical and non-technical audiences
- Ability to translate ambiguous client needs into actionable technical plans
- High ownership, structured working style, collaboration, and composure during escalations
- Background in telecommunications, IoT, or energy and utilities
- Experience with EV charging infrastructure in a CPO, MSP, or vendor context
- Familiarity with eRoaming hubs such as Hubject or Gireve
- Experience leading or supporting data migration projects
- A second European language
What We Do
At AMPECO, we believe electric vehicles are a key component of a sustainable future. The switch to electric vehicles requires vast networks of charge points connected to cloud-based software solutions that ensure a seamless charging experience for EV drivers. As a global leader in EV charging management, AMPECO provides businesses with innovative software solutions that allow them to enter the EV charging market and capitalize on new business models. We accelerate positive change and transformation to clean technologies in the mobility and energy sector. AMPECO is a software company that offers a white-label and hardware-agnostic EV charging management platform bundled with white-label EV driver apps. We deliver a globally recognized product and high-quality services to companies who need to manage their EV charging infrastructure, processes, and efficient energy usage. Our cloud-based platform addresses specific EV charging challenges, especially in energy management. AMPECO's API seamlessly integrates with smart meters, building management systems, and renewable energy sources to maximize efficiency. It uses dynamic load management to support priority charging and demand-response events and efficiently distribute the available power to avoid costly grid upgrades. We offer solutions for various businesses that suit all EV charging market segments, including commercial, fleet, and residential. Whether your venture is an entering-the-market Charge Point Operator or Installer, an already established Energy Utility or Oil and Gas company, a scaled business that fully manages its own EV fleet or a Charging Equipment Manufacturer, we have covered you. AMPECO's team of e-mobility experts can help answer all your questions about EV Charging software solutions. Schedule a live demo with us https://bit.ly/3JOjkuJ and discover how our platform helps you: - Achieve operational excellence. - Monetize your network. - Future-proof your business
