Planner Scheduler - Data Centre

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Summary of Role 

The Scheduler/Planner will work with the Data Center operations team to facilitate operating and maintaining the data center through maintenance scheduling, document control, end-to-end asset management and process creation. 

Principal Duties and Responsibilities 

Task will include but not be limited to: 

• Develop maintenance plans for assigned data centers/campus in the Computerized Maintenance Management System (CMMS). 

• Collaborate with operational and technical teams to plan and schedule preventative and corrective work throughout the campus. 

• Monitor maintenance schedules for adherence to compliance windows. 

• Leverage metrics to identify trends and improve equipment performance in terms of efficiency, reliability and scalability. 

• Manage assets through full life cycle and maintain master data by collaborating with engineering and logistics teams to define critical spare parts and inventory min/max volumes. 

• Provide training for and maintain data health in CMMS tool. 

• Support audits conducted by outside regulatory agencies (SOX, ISO, etc.). 

• Train construction trade partners and others on asset tagging and accurate equipment attribute collection approaches/policies. 

• Interface with global team on predictive maintenance programs, updates to CMMS tooling and asset management guidelines. 

• Performs additional job duties as requested 

Minimum Experience: 

Education & Experience  

• High School diploma or GED equivalent 

• 4+ years’ experience scheduling and planning maintenance for large-scale, complex systems. 

• Working knowledge of mechanical, electrical and life safety monitoring and control systems. 

• Experience in program development, management, and execution. 

• Experience in collaborating and influencing teams to execute coordinated plans and activities. 

Language Skills    

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  

• Ability to read, analyze, and interpret technical procedures, or governmental regulations and codes.  

• Ability to write routine reports and correspondence.  

• Ability to speak effectively before small groups of tenants or fellow employees.  

Other Skill and Abilities  

• Working knowledge or the capability of developing proficient knowledge of Microsoft Word, Microsoft Excel, Outlook and Microsoft Access. 

Preferred Requirements: 

• 3+ years’ experience working in a critical operation environment. 

• Corrigo Experience. 

• MCIM / Salesforce Experience. 

• Zendesk Experience. 

• Service Now Experience. 

Physical Requirements:  

This position will require the following: 

• Walking large, campus-like settings. 

• Must be able to sit at a computer for up to 10 hours per day 

• Must be able to work different schedules. 

• Must be able to work Holidays. 

Customer Environment Description 

• A leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions across the globe. With more than 50 high-performance mission-critical facilities worldwide, the company ensures the continued operation of digital infrastructure for nearly 800 customers, including approximately 200 Fortune 1000 companies. 

• Demanding customer and fast-paced environment, serving some of the largest companies in the world.  

• JLL operates 40 sites for the customer that includes campuses and individual data centers. We provide operational support including operating engineers, chief operating engineers, facility managers, and regional managers.  

• JLL has been supporting the customer since 2021. The relationship has continued to grow as the customer’s business has grown. We continue to support current locations and assist in establishing new sites across the United States.  

• We continue to struggle meeting the KPIs set forth by the customer, particularly when it comes to incidents. With an increased focus on training and adequate staffing models, we will be able to meet our obligations and exceed expectations. Our goal is to continue a fruitful relationship that allows us to grow with the customer. This will provide many opportunities for our employees and allow our customer to scale their business.  

Training 

Coming Into Role 

During Role 

• Maintenance Program Experience 

• CMMS Experience 

• Training on MCIM 

• Training on Corrigo 

• Training on Zendesk 

• Training on ServiceNow 

• Corporate/HR Training 

• Critical Facility Awareness 

Accountabilities and KPIs 

Accountability 

Associated KPI 

Schedule and track preventative maintenance  

100% completion of preventative maintenance 

Maintain uptime through proper preventative maintenance and project planning 

Average < 1% downtime  

Responsibilities To: 

Area 

Responsibility 

Customer 

Scheduler/Planners are responsible for providing exceptional customer service to our direct and indirect customers. This includes, but is not limited to:  

• Ensure all records/reports are updated and accurate. 

• Remain professional at all times.  

• Following all policies and procedures, maintaining the highest standards. 

Team 

JLL operates as one team with every member of the team contributing to the success of the team, client, and company. Being a good teammate includes, but is not limited to: 

• Report to shifts on time and ready to perform role to the best of your ability.  

• Work collaboratively with team to ensure we are meeting the customer’s needs.  

• Escalate safety concerns through appropriate channels and ensure you are working safely.   

Training 

Training is an important part of working at JLL, it is essential that every employee takes it seriously. This includes, but it not limited to:  

• Ensure assigned training is satisfactorily completed on time.  

• Seek additional training through JLL and client funded training to upskill or reskill.  

• Ensure you are present and ready to learn for all training.  

Culture 

Every employee is responsible for creating a professional, positive, and inclusive culture. This includes, but is not limited to:   

• Work collaboratively and professionally with everyone on site to ensure an inclusive culture.  

• Provide feedback to leadership regarding issues, questions, or improvements. 

JLL 

Although employees work at the customer’s location, they are employees of JLL and have responsibilities to the company. This includes, but is not limited to:  

• Understand JLL’s mission, vision, and values and how your role fits into the bigger picture. 

• Ensure you are making fiscally responsible decisions. 

Support you will receive: 

Area 

Support 

Safety 

JLL is a safety focused company that works to ensure all employees receive the safety support they need. This includes:  

• Proper PPE will be provided as required to safely perform work.  

• Safety champions and HSSE are available for any safety questions or concerns. 

Training 

Employees cannot be their best without proper training. We are committed to supporting your training in development, which includes:  

• We will provide all necessary training for you to do your job safely and effectively.  

• You will be given time during your shift to complete all required training.  

• Ability to leverage team knowledge. 

• Provide training and experience focused on your growth and development. 

Communication 

All employees need to have a voice and stay informed. Our commitment to communication includes:  

• Open door communication with leadership and corporate functions such as Human Resources.  

• Regular communication from the PMO team regarding the account to keep you up to date.  

• An environment that appreciates diversity of thought and encourages open communication.  

• Receive daily communication about the site, team members, and upcoming projects. 

Team 

At JLL, employees are one team working toward the same goal. Your team will support you through:  

• Collaborative environment where employees work together to achieve outstanding performance for our customer.  

• An inclusive culture where all employees are respectful and professional. 

Leadership 

Our leaders cannot meet the customer’s needs without the dedicated and hard-working employees on the account. Leadership is committed to supporting employees by:  

• Coaching and development to help you achieve your career goals.  

• Regular meetings to discuss issues, answer questions, and your career goals.  

• Provide you with all tools to successfully perform your role and grow. 

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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