The SSL/TLS Pre‑Sales Specialist is responsible for supporting sales and customer‑facing teams by providing deep technical expertise in digital certificates, SSL/TLS encryption, certificate lifecycle management (CLM), and secure digital identity solutions. The role involves engaging with customers, understanding their requirements, designing SSL/TLS solutions, and demonstrating how certificate‑based security strengthens their IT and cybersecurity posture.
Key Responsibilities1. Pre‑Sales Technical EngagementPartner with sales teams to qualify customer needs and propose appropriate SSL/TLS and certificate management solutions.
Deliver product presentations, demos, and technical workshops to customers.
Explain SSL/TLS concepts, certificate lifecycle workflows, automation options, and best practices.
Design secure and scalable SSL/TLS deployment architectures, including certificate issuance, renewal, automation, and trust store management.
Recommend certificate automation using ACME/SCEP/EST protocols.
Provide guidance on certificate policies, cryptographic standards, and CA hierarchy options.
Prepare technical sections of proposals, RFP/RFI responses, and solution design documents.
Develop technical diagrams, architectural overviews, and deployment strategies.
Conduct PoCs in customer environments to showcase certificate automation, issuance workflows, and integrations.
Troubleshoot and resolve technical issues during evaluation cycles.
Engage with IT, Network, Security, Cloud, and Compliance teams to understand certificate usage across web servers, load balancers, endpoints, and applications.
Identify gaps in certificate management and recommend modernization strategies.
Work closely with product and engineering teams to relay customer feedback.
Create reusable pre‑sales assets (presentations, deployment guides, demo environments).
Enable internal teams and partners on SSL/TLS and certificate solutions.
Skills Required
- Deep technical expertise in SSL/TLS and PKI
- Experience with certificate lifecycle management (CLM) and trust store management
- Knowledge and hands-on experience with ACME, SCEP, and EST protocols
- Ability to design CA hierarchies, secure certificate issuance, renewal, and automation architectures
- Experience conducting product presentations, demos, technical workshops, and PoCs
- Experience preparing technical sections of proposals, RFP/RFI responses, and solution design documents
- Ability to engage and gather requirements from IT, Network, Security, Cloud, and Compliance teams
- Ability to troubleshoot certificate issuance, automation, and integration issues during evaluations
- Familiarity with cryptographic standards and certificate policies
What We Do
eCAPS Computers (I) Pvt Ltd is an IT company headquartered in Coimbatore, specializing in data networking and cybersecurity solutions. They design, install, and support network infrastructure, cybersecurity practices, and IP video surveillance systems to protect data and secure networks. Through their own brand, Netfox, they provide structured cabling and networking components, offering comprehensive end-to-end IT security and infrastructure services.
