Founding Business Operations Lead

Are you energized by working directly with elite physicians and helping them build something of their own? Do you want to join a company at the intersection of creator/fintech/healthtech in its earliest, most formative stage, where you'll have real ownership and watch the model take shape around you? If this sounds like you, join us at CapitalMD as our Founding Business Operations Lead. This is our first hire: a chance to sit at the center of the business, work shoulder-to-shoulder with the founders, and help build the operating platform for "Doctor Inc."

This is an in-person role at our Flatiron, NY office.

What is Your Role?

CapitalMD helps top physicians build meaningful side-income businesses by combining the instincts of a talent agent, the structure of a chief of staff, and the judgment of a true business operator. As Founding Business Operations Lead, you'll own the processes and relationships with our physicians, while working with our back-office team. On a day-to-day basis, you will:

• Own Physician Relationships: You are the primary point of contact for a portfolio of elite doctors. Prepare and run check-ins, maintain rich profiles of each physician's goals, constraints, and preferences, follow up crisply after every meeting, and keep momentum alive between touchpoints. Your job is to make every doctor feel known, supported, and professionally managed.

• Build and Run the Opportunity Pipeline: Be the system of record. Log every inbound and outbound opportunity and maintain doctor-by-doctor opportunity boards. Surface what's stale, flag what's high-priority, and prepare sharp weekly pipeline reviews for the founder.

• Drive Opportunity Execution: Move deals forward. Draft partner replies and doctor updates, schedule and prep calls, chase down missing information, and push opportunities through their next steps. while coordinating clean handoffs on contracts, invoices, and AR with our internal and fractional support.

• Shape Physician Positioning & Content: Help turn a doctor's expertise into marketable themes. Draft LinkedIn posts and thought leadership, maintain positioning docs by physician, and track which content actually drives inbound — all while protecting the premium, credible feel of each doctor's professional brand.

• Bring Lightweight Operating Rigor: Keep the engine clean. Make sure contracts, invoices, payments, and reporting are routed correctly, maintain tidy workflows and documentation, and build the repeatable templates and playbooks that lets CapitalMD scale our concierge service to serve 100+ physicians.

• Embrace innovation: Be curious. Raise new ideas, develop new strategies, pitch new products. The potential for expansion in this space is limitless. We want your authorship as we build and redefine what it means to build a tech-enabled services company in the AI era.
  

As an individual, you're commercially minded and genuinely interested in physicians, talent management, and entrepreneurship. You have strong taste and brand judgment — you know how to make a doctor more visible without ever cheapening their professional reputation. You write clearly and quickly, you think in terms of revenue and outcomes, and you're savvy enough with modern tools and AI to build leverage into everything you touch.

What You'll Bring:

Background: Entrepreneurial Generalist (on a startup C-Suite or founder path)

• Bachelor’s degree or equivalent

• 4-6 years of experience, with a strong academic background preferred

• Experience in consulting, finance, startup operations, healthtech, fintech, marketplaces, the creator economy, partnerships, or business operations

• Healthcare interest or background is a plus, but not required if you bring strong physician empathy and judgment

• Natively AI with experience designing and managing agent-first systems with Claude code, codex, or similar tools.
  

Business Ownership: Goal Crusher

• Business savvy: you get the market, trends, competitive forces, content, and technology

• Entrepreneurial mindset: thrive in a place where change, ambiguity and action orientation are the norms. You work with speed and efficiency.

• Builder: blank canvases excite you; you enjoy the process of making something and iterating

• Low ego, high ownership: you'll do the unglamorous work to get the result
  

Organization & Communication: Exceptional Focus

• Project-management: organized, proactive, disciplined, detail-oriented, and relentless in getting things done with the ability to successfully manage multiple projects/deadlines simultaneously in a fast-paced environment

• Impeccable communication: you can distill and convey information in a compelling manner and have exceptional editing and written skills with a strong attention to detail
  

Team work: Develops Others

• Highly collaborative: you possess the ability to build strong relationships with internal and external stakeholders with a positive attitude and enthusiastic mindset

• Fun: take your work seriously but never yourself, you’re able to laugh and play while at work
  

Benefits:

• Competitive salary with bonus and equity

• 100% Medical, Dental, and Vision personal coverage

• 401(K) with Match

• Regular team events and offsites

• PTO
  

About CapitalMD:

We're at the ground floor, moving from a founder-led concierge service to a scalable operating platform for "Doctor Inc." CapitalMD is a portfolio company of Artisan Ventures, who will be the employer of record for this role. This is a rare first-hire opportunity for an entrepreneurial operator who wants to help define a company from zero to one.