Control Risks is partnering with a key client, a technology-centric global household brand, to recruit and embed an experienced Physical Security Systems Administrator who will partner with key stakeholders to support all enterprise security technology for the APAC region.
Responsibilities:
- Administer, configure, and maintain enterprise physical security systems, with a strong focus on Genetec Security Center, including Synergis Access Control and video surveillance platforms.
- Program and configure new security devices, system expansions, upgrades, and Day 2 operational enhancements across APAC environments.
- Monitor system health, optimize system availability, and proactively identify and resolve issues impacting physical security infrastructure performance.
- Perform advanced troubleshooting, root cause analysis, system backups, firmware updates, log reviews, and preventative maintenance activities.
- Manage and prioritize service requests and break-fix incidents through Zendesk, ensuring timely resolution, documentation, and operational visibility.
- Configure access control systems, manage load sheets, perform Genetec programming, and maintain system configurations supporting operational and project requirements.
- Coordinate with internal teams, vendors, installers, and site stakeholders to support maintenance activities, service requests, and site access requirements.
- Support testing and commissioning activities, including pre-test validation, T&C reporting, punch list management, and system acceptance.
- Maintain accurate system documentation, service metrics, trackers, and reporting for ongoing maintenance activities and special projects.
- Partner with global security technology teams to improve system performance, standardize configurations, and support enterprise security initiatives.
Requirements
- 5+ years of professional experience programming, administering, and supporting enterprise physical security systems.
- Expert understanding of Genetec Security Center, including Synergis Access Control and video surveillance solutions, with hands-on experience administering, configuring, and troubleshooting enterprise deployments.
- Experience managing multiple concurrent security system service requests, maintenance activities, and new deployment projects with minimal supervision.
- Experience administering and troubleshooting enterprise physical security systems, including cameras, access control panels, and integrated security devices, with the ability to collaborate with field technicians and vendors on hardware-related issues.
- Understanding of network architecture and information security concepts, including LAN/WAN environments, IP addressing, DHCP, MAC addresses, VPNs, firewalls, Active Directory/domains, and collaboration with network teams.
- Strong project management, documentation, and organizational skills with the ability to manage competing priorities and deliverables.
- Excellent communication and collaboration skills with the ability to work effectively with global teams, vendors, installers, and technology partners.
- Genetec Security Center technical certification strongly preferred, including SC-STC-001 and/or SC-ETC-002.
Skills Required
- 5+ years programming, administering, and supporting enterprise physical security systems
- Expert understanding of Genetec Security Center including Synergis Access Control and video surveillance solutions
- Experience managing multiple concurrent security system service requests, maintenance activities, and deployment projects with minimal supervision
- Experience administering and troubleshooting cameras, access control panels, and integrated security devices; collaborating with field technicians and vendors
- Understanding of network architecture and information security concepts (LAN/WAN, IP addressing, DHCP, MAC addresses, VPNs, firewalls, Active Directory/domains)
- Strong project management, documentation, and organizational skills
- Excellent communication and collaboration skills for working with global teams, vendors, installers, and technology partners
- Genetec Security Center technical certification (SC-STC-001 and/or SC-ETC-002)
What We Do
Control Risks exists to make our clients succeed. We are a specialist risk consultancy that helps to create secure, compliant and resilient organisations in an age of ever-changing risk. Working across disciplines, technologies and geographies, everything we do is based on our belief that taking risks is essential to our clients’ success. We provide you with the insight to focus resources and ensure you are prepared to resolve the issues and crises that occur in any ambitious global organisation. We go beyond problem-solving and give you the insight and intelligence you need to realise opportunities and grow. From the boardroom to the remotest location, we have developed an unparalleled ability to bring order to chaos and reassurance to anxiety.
.jpeg)
