Apex Systems LLC, a division of On Assignment, is an IT staffing and services firm specializing in providing IT professionals for contract, contract-to-hire, and direct placements. Apex also offers recruitment solutions for other select professional skills and workforce needs
Job DescriptionDescription: * Position function is as primary resource in handling customer contacts via telephone ranging from routine to complex.
* Delivers the highest quality customer service through the execution of responsiveness reliability, assurance/confidence, empathy, and professional impact on every customer interaction in a fast-paced pharmacy call center.
PRIMARY SKILL NEEDED: Recent in & outbound call center experience, even more important than Pharm Tech experience.
OTHER REQUIRED SKILLS:
* Responsiveness
* Attendance reliability is critical
* Ability to express assurance/confidence
* Ability to express empathy & professionalism
* Must show team-oriented, customer service focus
* Ability to identify process improvements highly desirable
* Must be self-directed
* Must have the ability to apply knowledge and skills learned in training
* PC skills in Windows-based applications needed
* Advanced verbal/written communication skills necessary
* Adaptable to change
QualificationsTraining license with the expectation to be fully licensed within 1 year from hire date.
Additional InformationApply Now! Call me at 469-729-5756
All your information will be kept confidential according to EEO guidelines.
Top Skills
What We Do
Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across the US, Canada, and Mexico.
