Healthcare.com is a healthcare technology company building smarter ways to connect people and partners with the coverage, care, and solutions they need.
We’re three businesses, one company. Through Marketplace, Pivot Health, and TrustRx, our work spans health insurance marketplaces, flexible health coverage, and pharmacy, giving us more ways to solve meaningful problems across the healthcare ecosystem.
Healthcare doesn’t stand still, and neither do we. We’re curious, collaborative, and always looking for better ways to solve problems, use technology, and make an impact.
About the role
Patient in-take coordinator Bilingual Spanish, Specialty Pharmacy provides crucial operational and sales support to pharmacy patients, the Sales team, healthcare providers, and referral networks. Serving as a primary liaison between patients, doctors, insurance providers, and internal teams, this role ensures seamless client onboarding, accurate data management, and swift care coordination.
What you'll do
- Welcome patients to TrustRx Pharmacy: The enrollment team is the first point of contact for every patient, prescriber, and attorney who reaches us — from answering the phone and completing intake, to following up on refills and address updates. New or returning, you're the voice they hear first.
- Patient & Client Onboarding: Ingest and accurately record client and referral information into the internal database; maintain and update existing referral records.
- Customer & Referral Support: Handle heavy volume of inbound and outbound calls involving patients, physicians, attorneys, sales representatives, and insurance providers.
- Cross-Departmental Collaboration: Partner with internal teams, sales reps, and external vendors (e.g., dedicated FedEx account managers) to expedite patient services and resolve workflow issues.
- Communication & Account Tracking: Log detailed notes for all communications, share account specifications with relevant departments, and alert sales teams to account exceptions.
- Process Improvement: Proactively identify opportunities to optimize quality, workflow efficiency, and internal procedures to drive referral conversions.
Who you are
- Certifications: Pharmacy Technician Certification
- Experience & Skills: Strong customer service background with demonstrated phone etiquette and conflict-resolution skills.
- Technical Proficiency: Proficiency in database management, Windows-based applications, and software support systems.
- Professional Competencies: Exceptional verbal and written communication, proactive problem-solving, strong multitasking skills, and acute attention to detail.
- Schedule Flexibility: Ability to work Monday through Friday across varying shifts.
Preferred Qualifications
- Bilingual proficiency in Spanish and English.
- Working knowledge of prescription medications.
- Pharmacy Technician Certification, will consider those with tech in training status.
Why Healthcare.com
We’re building a company for people who want to be part of what’s changing, not watching it happen. Here, you’ll have the opportunity to take on meaningful challenges, share new ideas, and make an impact you can see.
The Good Stuff- Medical coverage with PPO and HSA plan options
- Company funded HSA contributions from $2,000 to $4,000 annually
- Dental and vision coverage
- 401(k) with company match and eligibility from day one
- Paid time off and company holidays
- Paid parental and pregnancy disability leave
- Company paid life and AD&D insurance
- Employee Assistance Program (EAP)
- Employee discounts on travel, entertainment, fitness, dining, and more
We’ll give you the opportunity to make it matter.
Healthcare.com is an equal opportunity employer. We value different backgrounds, experiences, and perspectives and are committed to creating an inclusive workplace where everyone has the opportunity to thrive.
Skills Required
- Pharmacy Technician Certification
- Strong customer service experience, phone etiquette, and conflict-resolution skills
- Proficiency with database management, Windows-based applications, and software support systems
- Exceptional verbal and written communication skills
- Proactive problem-solving, multitasking, and attention to detail
- Availability to work Monday through Friday across varying shifts
- Bilingual proficiency in Spanish and English
- Working knowledge of prescription medications
- Pharmacy technician training status may be considered
HealthCare.com Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HealthCare.com and has not been reviewed or approved by HealthCare.com.
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Healthcare Strength — Medical, dental, and vision coverage with HSA options are consistently listed across company and third-party profiles, with some postings citing employer HSA contributions. Health coverage appears to be a reliable pillar of the package.
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Retirement Support — A 401(k) plan with company match is highlighted in postings and benefits summaries, including references to a “fantastic 401k.” Retirement offerings are viewed as a strong component of total rewards.
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Leave & Time Off Breadth — PTO, paid holidays, bereavement, extended leave, and parental/family leave appear across listings, with some roles specifying roughly 15–20 days of PTO. Time-off breadth reads as competitive within a modern, remote-friendly package.
HealthCare.com Insights
What We Do
HealthCare.com is a healthcare technology company focused on making healthcare simpler, more accessible and easier to navigate. We combine technology, data and deep industry expertise to help consumers make more confident decisions about their health and coverage. Under the HealthCare.com umbrella, our businesses serve consumers across different parts of their healthcare journey. Our Marketplace helps people search, compare and find health insurance options that fit their needs. Pivot Health provides flexible health insurance solutions designed for people whose needs don’t always fit a traditional model. TrustRx extends our reach into pharmacy, helping us create an even more connected healthcare experience. While our businesses solve different problems, we share one goal: take experiences that are traditionally complicated and make them easier for the people who rely on them. That mission shapes how we work, too. We’re a team of builders, problem solvers and healthcare experts who move quickly, challenge conventional thinking and believe great ideas can come from anywhere. With employees across the U.S. and around the world, collaboration, ownership and different perspectives are part of how we operate. HealthCare.com has been building in healthcare since 2014, backed by investors with experience building some of the world’s leading internet companies. Today, we’re continuing to evolve beyond where we started, bringing together technology, insurance and pharmacy to build smarter, simpler ways for consumers to navigate healthcare.
Why Work With Us
Our people are at the heart of everything we build. Across 25 states and six countries, we’re a collaborative, curious team that values fresh ideas, transparency and ownership. We move fast, think big and give people the flexibility and support to do meaningful work, grow their careers and enjoy life outside of work.
