The Role
Operate the mail-order pharmacy digital pipeline: manage prescriptions using Kroll, Shopify and shipping partners; support patients via app/phone/email; operate PACMED strip packaging; use PrescribeIT and Google Workspace; assist B2B programs and clinic partnerships.
Summary Generated by Built In
At Mednow, the Pharmacy Assistant is the heart of our operation. While we use world-class technology, it’s our people who ensure that the right medication reaches the right patient at the right time. We are looking for an operationally-driven, tech-savvy individual who wants to do more than just count pills.
If you are looking for a role where you can grow your career, master modern digital platforms, and be at the forefront of the mail-order pharmacy revolution, this is it. You won't just be working in a pharmacy; you’ll be helping run a high-growth health-tech operation.
What You'll Do
- The Logistics Hub: You will manage the flow of prescriptions through our digital pipeline—using technologies Kroll, our in house app, Shopify for order management and UberDirect and other shipping partners to coordinate last-mile delivery.
- Patient Experience: As our most patient-facing group, you’ll provide top-tier support via our app, phone/GoToConnect, Slack, and email, ensuring every patient feels cared for in a digital-first environment.
- Production Excellence: Help manage our PACMED automated strip packaging for compliance patients—ensuring precision in every strip.
- Platform Mastery: Navigate our app, Kroll Paperless, Google Workspace, and specialized prescribing platforms (PrescribeIT) to keep workflows moving at light speed.
- Operational Growth: Assist with B2B programs and special projects alongside our clinic partners and house-call doctor services.
What You Bring
- Tech-Native Mindset: You don’t just use apps; you understand them. Experience with Kroll paperless, Shopify, Slack, or digital delivery platforms is a massive advantage.
- High-Speed Execution: You thrive in fast-paced environments and can switch gears between patient calls, data entry, and logistics coordination without breaking a sweat.
- Exceptional Soft Skills: You are a clear, empathetic communicator who understands that even in a digital pharmacy, the human touch is what builds trust.
- Ambition: You want to learn. We provide exposure to autonomous workflows and B2B health programs that you won’t find in a traditional retail setting.
- Kroll Experience: Proficiency in Kroll (ideally paperless) and adjudication is preferred.
This isn't your average "back-of-the-store" assistant job. This is a front-row seat to the future of Canadian healthcare. If you’re ready to grow your skills in a tech-driven environment where your contributions are visible and valued, we want to meet you.
PLEASE NO AI IN THE APPLICATION QUESTIONS, IT WILL BE SCREENED
Skills Required
- Manage prescription flow using Kroll, in-house app, Shopify, and shipping partners (UberDirect)
- Provide patient-facing support via app, phone (GoToConnect), Slack, and email
- Operate or help manage PACMED automated strip packaging for compliance patients
- Navigate Google Workspace and specialized prescribing platforms such as PrescribeIT
- Proficiency in Kroll (ideally Kroll Paperless) and adjudication
- Experience with Shopify, Slack, or digital delivery platforms
- Strong communication, empathy, and ability to multitask in fast-paced environments
- Willingness to learn and participate in B2B programs and special projects
Am I A Good Fit?
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The Company
What We Do
Mednow is a Vancouver, British Columbia-based healthcare technology company and Canada's full-service online pharmacy. It operates a proprietary web and mobile application to facilitate the sale and distribution of prescription medications and provides fast advice from certified pharmacists through a digital-first environment, optimizing delivery through modern digital platforms and last-mile logistics.
