Pharmacovigilance Operations Manager

Job Overview
Manage Safety staff responsible for Safety Operations processing in alignment with departmental and corporate standards. Contribute to Global initiatives. Work in close collaboration with SM and other relevant stakeholders supporting the achievement of local and global deliverables and metrics.

Essential Functions

• Work closely with operations specialist managers.

• Work with Safety Management constructively in a matrix framework to achieve project and customer deliverables.

• Hold at least bi-monthly meetings with direct reports to discuss, at a minimum: project status, including timelines, delivery updates, financial aspects of the group or project, and potential risks, associated mitigation and support required; status of any initiatives that they may be involved in; the team's utilization rates; the direct report's training and other administrative obligations, such as Standard Operating Procedures (SOPs) and corporate training mandates; personnel issues; and career or training objectives.

• Develop and implement plans for measuring and improving employee engagement, ensuring global consistency.

• Collaborate with project leads to address work scheduling for current and projected projects, staffing needs, technological needs, and projected peak workloads, ensuring global consistency, where possible. Develop and manage associated action plans to hold members accountable.

• Efficiently conveying messages from leadership to direct reports and teams, as well as effectively communicating issues and opportunities up to leadership.

• Might be needed to serve as the designated substitute or alternatively ensure coverage is in place for direct reports during their absence or in case of turnover.

• Attend and participate in Bid Defenses, Kick off Meetings (KOM), as applicable. Support Request for Information (RFI), Request for Pricing (RFP), and budgets, as requested

• Participate / Support internal and external audits and inspections, as required. Also ensure required staff is assigned, trained and prepared to support.

Qualifications

• Bachelor's Degree Scientific or healthcare discipline or allied life sciences Req

• Bachelor's degree in life sciences or related field and up to 7 years of relevant experience, inclusive of up to 4 years of PV experience and up to 3 years of Line management experience. Req or equivalent combination of education, training and experience. Pref

• In-depth knowledge of Safety service lines. Advanced

• Willingness to increase knowledge across Safety service lines and develop new skills. Advanced

• Flexibility to operate in shifts. Advanced

• Proven Staff management skills, strong leadership, motivational and influencing skills.

• Strong organizational skills, metrics calculations, and time management skills.

• Strong verbal/written communication skills

• Ability to work on multiple projects and manage competing priorities effectively.

• Effective mentoring and developed coaching skills.

• Ability to achieve results through proactive communication and facilitation in a matrix service delivery environment with shared accountabilities.

• Sound judgment, decision-making and problem-solving skills.

• Ability to establish and maintain effective working relationships with coworkers, managers, and clients.

• Ability to follow instructions/guidelines, utilize initiative and work independently.

• Understanding on basic Project Finance (EAC, forecasting, burn-rate monitoring and recognizing & pursuing OOS where appropriate)

• Ability to drive business and financial results – short and long term.

• Ability to proactively evaluate risks and potential issues and seek solutions and discuss appropriately with direct reports, colleagues, and customers

• Demonstrates good judgement in requesting input from senior staff. When requesting input, ensure clearly laying out the issue and required background details, articulating what support is needed; and what are the recommended actions.

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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com