Pet Services Associate

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

The Pet Services Associate is part of a team promoting healing experiences for our grieving Pet families. The Associate will work closely with other team members, departments, and clients to ensure procedures, policies, ongoing office support and exemplary customer satisfaction are achieved. This position requires a hardworking and energetic individual that is passionate for pets.

JOB RESPONSIBILITIES 

• Assists families with choosing services for the pet’s aftercare, including urn selection, personalized merchandise and keepsake items
• Fills out paperwork with client selections and inputs in computer system
• Receives and makes calls on a multi-line phone system
• Communicates with clients and veterinary clinics
• Calculates and processes payments
• Files records
• Drives to local veterinary clinics as needed;1-3 times per week
• Picks up deceased pets from clinics and occasionally at client residences
• Delivers cremated remains to local veterinary clinics and funeral chapels
• Creates keepsake items such as ink and clay prints
• Cremates pets of various sizes 2-3 days per week
• Performs weekly maintenance of cremation retort machines
• Actively participates in cross training of other roles in the department including courier and crematory operator
• This is not intended to be an all-inclusive list of the essential functions or duties related to this job

MINIMUM Requirements

Education

• High school diploma or equivalent

Certification/License

• Valid state driver’s license in good standing with auto insurance

Experience

• Two (2) years of customer service experience
• One (1) year merchandising experience
• One (1) year with death care industry preferred
• One (1) year working in a veterinarian clinic/office preferred

Knowledge, Skills and Abilities

• Ability to handle unforeseen challenges while being creative, empathetic, accommodating and calm in a death care environment
• Possesses a high degree of honesty, integrity, and reliability
• Ability to communicate in an organized and thorough manner
• Ability to maintain a favorable and upbeat disposition for grieving families and contribute towards team morale
• Proficient in Microsoft Office preferred
• Ability to travel locally as needed
• Ability to lift up to 50 pounds without assistance, and up to 200 pounds with assistance
• Ability to work in extreme temperature variances
• Comfortable handling deceased pets in various conditions

Work CONDITIONS

Work Environment

• Work indoors and occasional outdoors during all seasons and weather conditions
• Local and/or multiple location traveling required
• Comply with Field dress code policy

Work Postures

• Frequent, continuous periods of time standing, up 6 hours per day
• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Lifting up to 50 pounds without assistance; up to 200 pounds with assistance

Work Hours

• Working beyond “standard” hours as the need arises
• Travel locally up to 50%

Postal Code: 43215

Category (Portal Searching): Operations

Job Location: US-OH - Columbus