Personal Travel Adviser - Manchester

Location: Manchester (Next Store)
Hours: Full Time (37.5 hours, 5 days per week on a rotational basis)
Shift Times: Monday to Friday 09:00-19:30, Saturday 09:00-19:00, Sunday 11:30-17:30
Contract Type: Fixed Term Contract until 31st January 2027
Salary: £27,454 plus commission, uniform and excellent benefits
Closing Date: Thursday 11th June 2026

In a nutshell
At Virgin Atlantic Holidays, we believe that everyone can see the world differently, and it's our vision to become the most loved travel company. We’re proud to offer a vibrant work environment, where no two days are the same. You’ll enjoy a dynamic shift pattern that includes weekends, bank holidays and evenings. This is all part of helping us create unforgettable experiences for our customers, every single day!

As a Personal Travel Adviser with us, you'll inspire customers with your travel expertise, recommend and sell holidays, and work towards achieving high sales targets. In return, you'll enjoy comprehensive training, fantastic travel benefits, and a supportive work environment!

Day to day
Working alongside our award-winning Retail team who share your passion and dedication to delivering outstanding customer service, you'll:

• Provide outstanding customer service during every interaction, both pre and post-sale, embodying our values of 'Think red', ‘Make friends’ and ‘Be amazing’
• Strive to exceed personal and team sales targets with determination and a proactive approach to sales and marketing
• Maintain up-to-date knowledge of destinations and products, driven by your passion and curiosity for bespoke luxury travel
• Offer daily support to colleagues, Supervisors, and the Area Manager, creating a collaborative and friendly work environment

About you
We're looking for someone with excellent interpersonal skills, and a natural conversation starter, who has passion and enthusiasm to work within travel and tourism. We’re also looking out for the following:

• Demonstrated sales skills, with experience of achieving high sales targets in a face-to-face sales environment
• Previous experience of working within the airline, travel, or tourism industry is highly desirable
• A strong commitment to building a repeat customer base through exceptional service and effective relationship management
• Proven ability to overcome challenges in a fast-paced, constantly evolving environment at our busy retail store
• A strong passion and curiosity for luxury travel, with the drive to stay informed about the latest travel trends, destinations, and products
• Flexibility to work a range of shifts in line with customer demand, including evenings, weekends, and bank holidays

If successful through the screening stage of your application, you'll be invited to complete our online video assessment. The final stage of the process will be an invitation to attend an in-person interview at our Manchester store.

What we offer
We're here to help you become a destination expert. With our blended training programme, you'll be able to confidently recommend and sell holidays, ensuring our customers have the best store experience! Our training kicks off with our ‘First Dates’ induction day at our flagship head office at Crawley. This is followed by a three-week training programme, which is a combination of classroom, virtual and in-store training and shadowing.

And that's not all! You'll also enjoy these fantastic perks:

• Industry-leading Staff Travel benefits with up to seven flights a year to any Virgin Atlantic destination (did someone say Barbados?)
• Go above and beyond and get rewarded for it. With our generous commission scheme, your hard work won't go unnoticed When you exceed your targets, you’ll earn more than just recognition - you’ll see this reflected in your rewards too!
• Ongoing coaching and development throughout your career
• Generous contributory pension scheme and life assurance
• Our iconic Vivienne Westwood uniform in your choice of styles!

Be yourself – Our differences make us stronger
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive, so that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we’ve got your individual considerations covered.