Personal Lines Insurance Customer Service Representative – Insurance Agency
Start your career in a professional, people-focused environment
Location: Monmouth, IL
Position Type: Full-Time
Pay Range: $19-25/hour
About the Role
We are looking for a service-oriented, detail-focused professional to join our team as a Personal Lines Insurance Customer Service Representative. This is a great opportunity to grow within a stable and respected industry, while gaining hands-on experience, learning from industry experts, and building long-term career skills.
Key Responsibilities
- Deliver prompt, accurate, and friendly service to clients and internal team members
- Respond to client inquiries, process updates, and assist with policy documentation for farm and crop insurance
- Support producers with client communication and account servicing
- Maintain accurate client records and task follow-ups in our management system
- Stay informed on industry trends and carrier guidelines
- Identify opportunities to improve coverage or streamline service
What We’re Looking For
- Strong organizational and communication skills
- Attention to detail and a proactive mindset
- Ability to work well in a team environment
- Comfortable using computers and learning new systems
- A professional, client-focused approach
Bonus if you have:
- Prior customer service or administrative experience
- A current Property & Casualty Insurance license (or willingness to obtain)
Why Join Us?
- Supportive team culture with opportunities to learn and grow
- Professional development and training provided
- Exposure to a variety of clients and carriers
- A career path, not just a job
Skills Required
- Strong organizational skills
- Strong communication skills
- Attention to detail
- Proactive mindset
- Ability to work well in a team environment
- Comfortable using computers and learning new systems
- Professional, client-focused approach
- Prior customer service or administrative experience
- Current Property & Casualty Insurance license or willingness to obtain
What We Do
1870 Holdings, Inc. is a Midwest-based financial holding company founded in 2005 that owns and operates community banks and financial services subsidiaries. Its businesses include Midwest Bank, Princeville State Bank, Porter-Hay Insurance, and MB Tax & Accounting. The company provides personal and business banking, insurance, wealth management, trust, and tax/accounting services with a focus on community banking and sustainable regional growth.
