The Public Health and Human Services Department is seeking a detail-oriented and customer-focused Permitting Coordinator/Office Assistant to support daily operations within a fast-paced administrative environment. This role is ideal for someone who enjoys interacting with the public, managing multiple responsibilities, and contributing to community health services.
Key Responsibilities:
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Serve as a primary point of contact for public inquiries; answer and route phone calls, respond to citizen questions, and record complaints through intake forms.
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Prepare order letters, compliance correspondence, memoranda, and other departmental documents as assigned.
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Process a variety of licenses and permits, including camps, swimming pools, keeping of animals, food service, and others, using the department’s permitting system.
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Process permits, invoices, and receipts for weights and measures.
Track permit and license payments; issue invoices and delinquent notices. -
Perform general clerical tasks such as word processing, copying, filing, data entry, mail distribution, and front-desk support.
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Performs similar or related work as required, directed or as situation dictates.
Recommended Minimum Qualifications:
High school diploma; Associate’s degree or business training, plus at least two years of related office experience; or an equivalent combination of education, training and experience.
The ideal candidate will have a solid understanding of general office practices and computer applications, along with the ability to quickly learn municipal public health department procedures. They should be comfortable communicating with the public by phone, able to organize their time efficiently, and capable of completing tasks with accuracy and attention to detail. Strong written and oral communication skills are essential, as well as proficiency with spreadsheets, word processing, and specialized software. The role requires reliable organizational skills, careful attention to detail, and the flexibility to handle a variety of office tasks effectively.
Brookline offers a competitive pay rate and excellent municipal benefits, including health insurance, dental, pension.
Hourly rate: $27.15. Please apply with resume and cover letter by August 19, 2026
Skills Required
- High school diploma; Associate's degree or business training, plus at least two years related office experience, or equivalent combination of education and experience
- Experience with general office practices and computer applications
- Proficiency with spreadsheets and word processing software
- Experience processing permits, licenses, invoices, payments, and using a permitting system
- Strong written and oral communication skills and customer-facing experience
- Organizational skills, attention to detail, and ability to handle multiple tasks
- Ability to quickly learn municipal public health department procedures
What We Do
The Town of Brookline is a municipal government entity in Massachusetts dedicated to providing essential public services for its residents and businesses. It oversees diverse departments, including public safety, public works, and planning, while offering resources for local business growth and inclusive community development. Its mission is to maintain a high quality of life through effective governance, public service, and community support.
