Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.
Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.
Job Summary:
We are seeking a highly organized and detail-oriented Performance Tracking and Cadence Lead to join our team. This role will be pivotal in driving performance tracking, integrating various reporting processes, and ensuring effective communication and follow-up across all supply teams. The ideal candidate will have a strong background in performance management, excellent communication skills, and the ability to foster a culture of accountability and continuous improvement.
Key Responsibilities:
Lead Performance Tracking and Cadence:
- Oversee and manage performance tracking across all teams.
- Establish and maintain a regular cadence for performance reviews and updates.
Process Integration:
- Integrate 5/15 and former Weekly Business Review (WBR) processes into a new, unified process.
- Enhance attention to detail and promote action-based discussions in the new process.
Weekly Performance Meetings:
- Organize and lead weekly performance meetings with all supply teams.
- Ensure meetings are focused, productive, and outcome-oriented.
Personalized Reporting:
- Customize weekly WBR materials for each supply group.
- Ensure materials are relevant, accurate, and actionable.
Follow-Up and Documentation:
- Ensure proper follow-up on all meeting outputs.
- Maintain comprehensive documentation of all meetings and action items.
- Track progress on action items and report on outcomes.
Qualifications:
- Bachelor’s degree in Business, Management, or a related field.
- 5+ years of experience in performance management, business analysis, or a related role.
- Proven track record of leading performance tracking and reporting processes.
- Excellent organizational and project management skills.
- Strong communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Proficiency in using performance tracking tools and software.
- Attention to detail and commitment to accuracy.
- Ability to manage multiple priorities and meet deadlines.
Preferred Qualifications:
- Experience in e-commerce or a related industry.
- Familiarity with 5/15 and WBR processes.
- Advanced proficiency in Excel and data visualization tools.
Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.
Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at grouponcareers.com.
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What We Do
Groupon is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events and travel destinations, Groupon helps people find and discover experiences––big and small, new and familiar––that make for a full, fun and rewarding life. Groupon helps local businesses grow and strengthen customer relationships––resulting in strong, vibrant communities.
With employees spread across multiple countries, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. We encourage employees to embrace change, adapt to new circumstances, and find creative solutions to the challenges we face.
Does that sound like a great way to grow your career? If you possess the ambitious drive and hands-on talent that resonate with our vision, we encourage you to check out our current opportunities with #TeamGroupon.
Why Work With Us
We believe in the power of communities and supporting the growth of local businesses, helping them reach more and more customers along the way. To accomplish this, we look for dreamers, thinkers, doers, go-getters, and the people who know that solving problems the right way, together, makes us stronger than if we acted alone.
