The Role
The Performance Management Operations Analyst manages the KPI Program, ensuring data integrity and providing insights for leadership decisions through performance reporting. This role collaborates with stakeholders to operationalize performance measurement and enhance reporting tools like dashboards.
Summary Generated by Built In
Job Summary & Responsibilities
Bachelor's Degree in Business Administration, Analytics, Industrial Engineering, or a related field (or equivalent experience) required
SUMMARY: The Performance Management Operations Analyst is responsible for the execution, governance, and continuous improvement of the division's KPI Program, ensuring performance visibility, data integrity, and actionable insights to support leadership decision making. This role partners closely with business leaders, analytics teams, and SMO stakeholders to operationalize performance measurement standards, manage KPI lifecycles, and enable effective performance review and execution rhythms across the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.
- KPI Program Management, Governance & Performance Reporting:
- Leads the development, governance, and ongoing management of the division's KPI Program, ensuring alignment with business objectives and performance management standards.
- Facilitates workshops with business leaders and managers to identify KPI needs, aligns on performance targets, and ensures business readiness for KPI adoption.
- Documents and maintain comprehensive KPI business requirements, including metric definitions, calculation methodologies, data sources, reporting cadence, thresholds, and defect criteria.
- Validates KPI feasibility based on available data and collaborate with data and analytics partners to ensure accurate, reliable, and sustainable data sourcing.
- Partners with Strategic Analytics teams to design, build, and enhance KPI dashboards, scorecards, and performance reports that support operational and executive decision making.
- Leads KPI adoption activities, including stakeholder communications, training sessions, and changes management initiatives to drive consistent usage and understanding.
- Monitors KPI performance, effectiveness, and ongoing relevance; proactively identify gaps, risks, and improvement opportunities.
- Recommends KPI recalibrations, redesigns, enhancements, or retirement as business priorities and operating models evolve.
- Maintains the master KPI inventory, ensuring strong documentation hygiene, version control, and governance compliance.
- Facilitates recurring management performance review meetings, including preparation of materials, insights, and follow up actions.
- Supports delivery assurance activities and executive level performance review preparation.
- Owns the ongoing maintenance of dashboards and scorecards, ensuring KPIs are accurate, timely, and consistently reported across stakeholders.
- Ensures data quality, integrity, and reliability across all KPI reporting and performance outputs.
- SMO Operational Support:
- Supports SMO new hire onboarding activities, including documentation, training materials, and readiness support.
- Maintains and organizes the SMO SharePoint site, ensuring current, accessible, and well structured content.
- Supports the adoption of SMO process enhancements and governance changes through documentation, communication, and user support.
- Assists in the development and implementation of reports and dashboards supporting day to day SMO operational activities.
- Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
- Adheres to Bank policies and procedures and completes required training.
- Identifies and reports suspicious activity.
EDUCATION
Bachelor's Degree in Business Administration, Analytics, Industrial Engineering, or a related field (or equivalent experience) required
EXPERIENCE
- 2--5 years of experience in business analytics, operations, performance management, or a related role required
- Strong experience working with KPIs, metrics frameworks, dashboards, and performance reporting required
- Experience partnering with data, analytics, or BI teams required
- Proficiency with data visualization and reporting tools (eg, Power BI, Tableau, Excel) required
- Experience working within a Strategic Management Office, PMO, or operational excellence function preferred
KNOWLEDGE, SKILLS AND ABILITIES
- Demonstrated ability to gather, document, and translate business requirements into actionable insights, required.
- Strong facilitation, communication, and stakeholder management skills, required.
- Knowledge of governance frameworks, performance management models, or enterprise scorecards, preferred.
- Familiarity with SharePoint or similar collaboration platforms, preferred.
- Analytical thinking and attention to detail
- Structured problem solving
- Stakeholder influence and collaboration
- Change management and adoption support
- Documentation discipline and process orientation
- Ability to balance strategic initiatives with operational execution
ADDITIONAL INFORMATION
- Candidates residing in locations within BankUnited's footprint may be given preference.
Top Skills
Excel
Power BI
Tableau
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The Company
What We Do
BankUnited, Inc., with total consolidated assets of $35.2 billion at March 31, 2021, is a bank holding company with one wholly owned subsidiary, BankUnited. BankUnited, a national banking association headquartered in Miami Lakes, Florida, provides a full range of banking services to individual and corporate customers through banking centers in Florida and New York. The Bank also provides certain commercial lending and deposit products on a national platform. Here at BankUnited, we endeavor to provide, through experienced lending and relationship banking teams, personalized customer service and offer a full range of traditional banking products and services to both commercial and retail customers.
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