Nursing Quality & Safety | Avenue North | Wilmington, DE
At ChristianaCare, our mission is simple: we take care of people. As one of the nation's leading healthcare organizations, we are committed to excellence, innovation, and creating a culture where caregivers can thrive while making a meaningful impact on patient outcomes.
We are seeking an experienced Part Time, 20 hours a week, Performance Improvement (PI) Program Manager to join our Nursing Quality & Safety team. This key leadership role will drive quality, patient safety, and process improvement initiatives across the health system while supporting our journey toward becoming a highly reliable organization. The PI Program Manager serves as a strategic partner to clinical and operational leaders, utilizing data, performance improvement methodologies, and change management strategies to deliver measurable results that enhance patient care and operational excellence.
Principal Duties & Responsibilities
In this role, you will:
- Lead and facilitate complex performance improvement, patient safety, and quality initiatives across the organization.
- Apply Lean, Six Sigma, Plan-Do-Check-Act (PDCA), and other performance improvement methodologies to improve outcomes and processes.
- Utilize quality improvement tools such as Root Cause Analysis, Fishbone Diagrams, Failure Mode Effects Analysis, Value Stream Mapping, and 5 Whys to identify opportunities and implement sustainable solutions.
- Analyze clinical, operational, and performance data to measure outcomes, identify trends, and support data-driven decision making.
- Design and manage project plans, timelines, milestones, and performance metrics to ensure successful project execution.
- Develop and present dashboards, scorecards, reports, and visual presentations to communicate progress and outcomes to stakeholders.
- Collaborate with multidisciplinary teams including Nursing, Medical Staff, Population Health, Care Management, Information Services, Patient Safety, Accreditation, and Quality leaders.
- Serve as a mentor, educator, and change leader to promote a culture of continuous improvement, learning, and accountability.
- Support organizational readiness and compliance efforts related to Joint Commission, CMS, Magnet, and other regulatory requirements.
Education & Experience
Required:
- Bachelor's degree in Nursing; Master's degree in Nursing, Public Health, Healthcare Administration, or a related field preferred.
- Current Delaware RN licensure or eligibility to obtain licensure.
- Minimum of three years of relevant healthcare quality, patient safety, performance improvement, or related experience.
- Demonstrated experience leading projects and facilitating interdisciplinary teams within a healthcare setting.
Preferred:
- Certified Professional in Healthcare Quality (CPHQ).
- Lean Six Sigma certification.
- Project Management certification.
- Experience with electronic medical records and data analytics platforms.
- Proficiency in Microsoft Office applications, Tableau, and other reporting and data analysis tools.
At ChristianaCare, we believe in investing in our caregivers. We offer:
- Full medical, dental, and vision benefits beginning day one
- Generous paid time off and work-life benefits
- 403(b) retirement savings plan with organization contribution
- Tuition assistance and professional development opportunities
- A collaborative culture committed to innovation, excellence, and compassionate care
- Opportunities to make a lasting impact on quality, safety, and patient outcomes across one of the region's largest healthcare systems
Join a team that is shaping the future of healthcare through innovation, continuous improvement, and a relentless commitment to delivering exceptional care for every patient, every time.
Post with us and discover why ChristianaCare is consistently recognized as a great place to work and grow your career.
Hourly Pay Range: $42.11 - $67.37This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
Post End Date
Oct 21, 2026EEO Posting Statement
ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/
Skills Required
- Bachelor's degree in Nursing
- Current Delaware RN licensure or eligibility to obtain licensure
- At least three years of relevant healthcare quality, patient safety, performance improvement, or related experience
- Experience leading projects and facilitating interdisciplinary teams in a healthcare setting
- Master's degree in Nursing, Public Health, Healthcare Administration, or a related field
- Certified Professional in Healthcare Quality (CPHQ) certification
- Lean Six Sigma certification
- Project Management certification
- Experience with electronic medical records and data analytics platforms
- Proficiency with Microsoft Office, Tableau, and other reporting and data analysis tools
What We Do
Headquartered in Wilmington, Delaware, ChristianaCare is one of the country’s most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of primary care and outpatient services, home health care, urgent care centers, three hospitals (1,336 beds), a freestanding emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women’s health. It also includes the pioneering Gene Editing Institute. ChristianaCare is nationally recognized as a great place to work, rated by Forbes as the 2nd best health system for diversity and inclusion, and the 29th best health system to work for in the United States, and by IDG Computerworld as one of the nation’s Best Places to Work in IT. ChristianaCare is rated by Healthgrades as one of America’s 50 Best Hospitals and continually ranked among the nation’s best by U.S. News & World Report, Newsweek and other national quality ratings. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. With its groundbreaking Center for Virtual Health and a focus on population health and value-based care, ChristianaCare is shaping the future of health care
