The Role
The Performance Analyst produces client and internal performance reports, analyzes data sets, manages deadlines, and engages with stakeholders to support contract performance reviews.
Summary Generated by Built In
Here at Marlborough we are looking for a detail-oriented and collaborative temporary Performance Analyst to join our Performance team. In this role, you will play a key part in ensuring both client-facing and internal reporting is delivered accurately and on time. Working across multiple contracts and closely with internal teams, clients, and external stakeholders, you will be responsible for producing high-quality reports that provide clear insight into operational performance. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys turning complex performance data into meaningful reporting that supports business success.
Key Responsibilities
Client Monthly Performance Reporting (externally focused)
- Produce client facing monthly performance reports, showing how we have performed against the KPIs outlined in the contract. This involves downloading data from the client’s asset management system, analysing it, and folding in further evidence from operational supervisors and various operational supporting teams.
- Ensure reports accurately evidence contractual compliance and KPI performance.
- Deliver the weekly engagement cycle with operational delivery teams to understand performance trends and mitigations ahead of monthly reporting. This can extend to providing weekly look ahead reports to help supervisors programme their works.
- Attend client meetings on a monthly, quarterly and annual basis maintaining.
Contract Performance Reviews (CPR) (internally focused)
- Produce Contract Performance Review (CPR) reports which the directors use to assess the performance of contracts and the operations managers who lead them.
- Pull together CPR reports end‑to‑end, including:
- Collating performance data from multiple source teams and systems.
- Personally preparing and inputting selected datasets where required.
- Ensuring outputs are formatted, quality‑checked, and suitable for senior internal review.
- Ensure CPR reports clearly support Board‑level decision‑making through insight, clarity, and consistency.
Stakeholder Engagement
- Foster strong working relationships with operational teams especially operational supervisor senior management, and clients.
- Translate complex performance data into clear messages suitable for different audiences.
- Support operational and senior leaders by providing timely insight into performance risks and trends.
Skills, Knowledge and Expertise
Essential
- Able to analyse bulk data sets through the application of logic and analysis measures.
- Advanced IT skills, particularly rule-based analysis systems such as Microsoft Excel.
- Demonstrable ability to manage multiple concurrent deadlines and competing priorities.
- Able to form good working relationships with wide range of operational supervisors from across the company.
- Comfortable working hands‑on with data at the same time as developing relationships with key stakeholders.
- Highly organised, detail‑focused, and committed to producing high‑quality outputs.
Desirable
- Performance management experience, ideally within highways term maintenance or a similar operational environment.
- Conceptual understanding of XLOOKUP, IF, pivot tables and charts in Excel.
- Understanding of KPI‑based contractual performance and evidence requirements.
- Experience working with asset management or performance reporting systems such as Symology and Confirm would be beneficial.
- Familiarity with MoSCoW prioritisation or similar workload management frameworks.
Benefits and Our Values
Our Benefits
- Access to 24/7 GP Service
- Accident and Life Cover
- Annual and Month Employee Awards
- Training and Development Opportunities
- Death in Service Cover
- Private Pension
- Free on site Parking
- Free lunch made by our on site chef
- Free use of our on site gym
- Two Paid Volunteer days per year
Our Values
We know people matter - We respect, care, and invest in our people, the communities in which we work and our common future. We are open. We are honest. We are fair
Pride - We take pride in everything we do. We speak positively. Deliver quality. Act safely. Always.
Spirit - We have spirit. We promote a positive atmosphere and energy. We are inclusive. We have brilliant team working and friendships. Driving success so we all win.
Bold - We are bold. We are confident, optimistic and trust in our ability. We look forward and are excited about our progressive future.
Marlborough Highways is an equal opportunities employer that celebrates difference. We are committed to creating a diverse and inclusive workplace that represents a variety of backgrounds, perspectives and skills.. We promote a culture of respect and fairness for all employees and are committed to providing equal access to employment opportunities for everyone. If you feel you could benefit from any adjustments or accommodations during the recruitment process, please let us know and we will be happy to support you.
About
Marlborough is a dynamic, independent civil engineering company with 30 years’ experience in every aspect of traditional and contemporary civil engineering work.We have a pool of over 480 multi-skilled, longstanding staff, and our own dedicated in-house Project Managers. Members of our leadership team get involved from day one and are always on-hand to provide exceptional customer care.We are a multi-discipline contractor, specialising in full-service highway and public space maintenance, improvement and construction; delivering services to London Boroughs, Local Authorities and the supply chain.Watch our latest video here to gain an insight into working at Marlborough Highways.
Skills Required
- Able to analyze bulk data sets through application of logic and analysis measures
- Advanced IT skills in Microsoft Excel
- Demonstrable ability to manage multiple concurrent deadlines
- Able to form good working relationships with operational supervisors
- Highly organized, detail-focused, and committed to producing high-quality outputs
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The Company
What We Do
Marlborough Highways is an independent civil engineering company specializing in infrastructure, highway maintenance, and public realm improvements. They provide end-to-end solutions including road surfacing, traffic management, street lighting, and emergency response services. Serving local authorities and public sector clients, the company focuses on enhancing community transportation networks and public spaces through high-quality, sustainable engineering solutions and long-term maintenance contracts.
