The People Solutions Advisor I will provide HR support to Nike teammates and managers through the resolution of inquiries that are routed to the team via SNOW cases or through phone and chat. The Advisor I will research HR related questions including payroll/compensation, benefits, performance management, and all other HR programs, services, and policies. The People Solutions Advisor I will report to the Senior Supervisor of People Solutions Advisory.
WHO WE ARE LOOKING FORAs the People Solutions Advisor I, you will need to have customer service, communication, and listening skills while being adaptable to different customer types and situations, using emotional intelligence and empathy. This ideal individual should have the ability to effectively work in teams, demonstrate fact-based decision making, the ability to multi-task and manage different issues at once, and have a resourcefulness in independently finding answers quickly. You should have knowledge of the People Solutions services and intersection points with other teams and functions.
Bachelor’s degree in Human Resource Management or a related field. Will accept any suitable combination of education, experience or training.
Bilingual in Spanish
1-2 years experience in fast-paced customer service role or high volume contact center is required
1-2 years of HR experience, demonstrating knowledge of HR management
You will be responsible for resolving HR inquiries via all available communication channels following standard operating procedures. In addition, other key responsibilities include:
Tag and document cases accurately
Answer standard policy/process questions
Follow standard operating procedures
Champion self-service to teammates
Ensure all responses align with company policies and local legal requirements
We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.
Skills Required
- Bachelor's degree in Human Resource Management or related field (or equivalent combination of education, experience, or training)
- Bilingual in Spanish
- 1-2 years experience in fast-paced customer service role or high-volume contact center
- 1-2 years of HR experience with knowledge of HR management, policies, and programs
Nike Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nike and has not been reviewed or approved by Nike.
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Retirement Support — A 401(k) with a company match is complemented by options such as a Mega Backdoor Roth and deferred compensation for eligible earners. Financial coaching and structured savings programs support long-term financial security.
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Equity Value & Accessibility — An Employee Stock Purchase Plan with a stock discount sits alongside broad-based equity vehicles like RSUs and non-qualified stock options. These avenues expand wealth-building opportunities beyond base pay.
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Parental & Family Support — Paid parental leave includes maternity and paternity time, recently expanded in the U.S. to 16 weeks and extended to part-time retail teammates. Additional supports include childcare assistance at select locations and family-building benefits such as fertility, surrogacy, and adoption.
Nike Insights
What We Do
At NIKE, Inc., we innovate to serve athletes*. Every teammate - from coder to creator - plays a role in making these athletes’ dreams real. Our tech, data, and digital teams push limits every day, building the future of sport and the tools that drive it. Here, curiosity is fuel. Innovation is the game plan. Different perspectives keep us on the offense. You’ll solve challenges worth tackling, grow fast and belong to a team that backs you to do the right thing. Bring your drive. Bring your bold. Let’s move the world, together. Take your first step at nike.com/careers * If you have a body, you’re an athlete.
Why Work With Us
At NIKE, Inc., your dedication fuels the future of sport. There is a sense of pride that comes from representing an iconic brand and shaping its future. Here, we treat every day as a new opportunity to push boundaries, ask tough questions and share whole-hearted convictions. We are a team – united by the belief that anything is possible.
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