People Operations Manager

Company Description

Please note that we are NOT offering sponsorship for this position and all applicants must be currently based in the Chicago-land area or willing to relocate. This position is in-office only.

Medtelligent is the industry leading provider of assisted living specific software. We are a purpose driven healthcare technology company passionate about innovation and using technology to help people by solving real world problems. The Medtelligent team designs, builds, delivers, and supports Medtelligent’s flagship product ALIS (pronounced “Alice” and stands for Assisted Living Intelligent Solutions).

Job Description

With a team of 50+ employees, we are growing and have a great opportunity for a People Operations Manager to join us. This position will report to our Chief Operations Officer and will be a key decision-making team member.

We prioritize our people and our new team member will be a leader in supporting a positive and engaging employee experience for our workforce. With a strong focus on onboarding, workers compensation & people/employee relations, the Manager will develop and implement effective employee retention strategies, ensure compliance with employment laws, and drive initiatives to promote a safe, positive and productive workplace culture. This person will lead a team of Operations & Administrative team members.

This role requires an experienced HR professional who will collaborate with our entire organization and will thrive in a fast-paced, entrepreneurial environment. The right candidate will be innovative and bring to the table new ideas on how we focus on a people first culture, along with being able to drive a high level of work output.

HR/People Operations Leadership

• Develop and execute HR/People Operations strategies aligned with the company's business goals.

• Lead a team of People Operation/HR Specialists that support our Employee's Experience from Onboarding to Offboarding.

• Function as a trusted advisor on all HR-related matters.

• Lead organizational development initiatives to enhance company performance.

Compliance and Risk Management

• Ensure compliance with all federal, state, and local employment laws and regulations.

• Lead Safety initiatives in partnership with Safety Manager, including workers compensation management.

• Manage employee records and ensure data confidentiality.

• Hold full responsibility as the Program Manager for our Seasonal H2-B Visa Process by participating in workforce planning, obtaining talent and partnering with our outside consultant.

• Develop and maintain HR policies, procedures, and documentation to ensure compliance with legal requirements and company standards. Create, manage and implement consistent handbooks across all businesses.

Employee Relations and Retention

• Participate in the development and management of the onboarding process for new team members, ensuring a positive and seamless experience from offer acceptance through the first month of employment.

• Foster a positive workplace culture that promotes employee engagement and retention.

• Address and resolve employee relations issues promptly and effectively.

• Implement programs to enhance employee satisfaction and retention.

Performance Management

• Develop and oversee performance management systems that support the growth and development of employees.

• Provide guidance on setting performance standards and conducting performance reviews.

• Implement training and development programs to support employee growth.

Compensation and Benefits

• Ensure compliance with regulatory requirements and company policies.

• Regularly review and update compensation structures to remain competitive.

HR Metrics and Reporting

• Participate in the selection and implementation of automated HR tools & systems.

• Develop and track HR metrics to measure the effectiveness of HR programs and initiatives.

• Provide regular reports to senior management on HR-related metrics and trends.

• Use data to drive HR strategies and improve organizational performance.

Qualifications

• Bachelor's degree in human resources, Business Administration, or related field 

• Previous experience managing/leading HR team members for at least 3 years 

• 5-7 years of experience in a formalized HR Operations role at an organization

• Expert level experience with Rippling HRIS system 

• Prior experience in a ‘start-up/entrepreneurial environment’

• Strong analytical and problem-solving abilities, with a keen attention to detail.

• Extremely technically-savvy and able to quickly pick up new processes and software.

• Strong understanding of HR processes, regulations, and data privacy laws.

• Excellent leadership, communication, and people skills.

Additional Information

Benefits:

• Hands on involvement in a meaningful product that helps people directly everyday
• Working on a team of diverse, smart, collaborative, and kind humans 
• Good balance of personal autonomy and team collaboration on projects
• 8+ Company Holidays + 2 Floating Holidays
• Medical, dental and vision insurance with a large portion subsidized by the company (over half of current employees pay between $0.00 and $25.00 per month out of pocket)
• 401k Plan + Matching up to 4%
• Employee Length of Stay Rewards Program including Equity Rights eligibility
• Training on advanced technology concepts and senior living
• Regular client interactions and feedback

No formal cover letter is needed but please include a few sentences describing why you are applying for this position specifically. 

Medtelligent reaches out to certain candidates for quick phone calls to gather additional information – these usually last about 15 minutes and are scheduled in advance and according to your schedule. After the phone screen, candidates that are selected to proceed in the process will do an in-person or video interview. Decisions can be made after second round interviews. In some instances, third round interviews are held. 

Our team is diverse - Medtelligent values and promotes diversity. We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.