People Operations Manager

Roles & Responsibilities:

• Establish and operate a Regional HR Shared Service Center (SSC) to support Tencent's global business development, and provide all HR Lifecycle operations service in 20+ countries in APAC, Europe and MEA region, including employee onboarding, off-boarding, internal transfer, employee inquiry, and benefit operation, global mobility etc.
• Establish regional operation strategy aligned with global SSC strategy, build-up and coach team members to cultivate professional, efficient, and service-oriented SSC teams to ensure the overall team's execution and professionalism
• Centralize core HR business process into SSC, and establish unified service standards and operation specifications to achieve high quality service, efficiency, and outstanding experience for employees.
• Monitor the efficiency of the process, optimize and adjust regularly, supervise HR operation compliance and legality in accordance with labor laws and industry supervision mechanisms to avoid labor employment risks;
• Oversee the daily service delivery quality and efficiency of HRSSC team, ensuring timely and accurate service work, and continuously improving service levels and employee satisfactions.
• Participate in global HR digitalization project promotion, system construction and iteration to continuously improve the service level quality and efficiency of SSC services

• At least 10 years of experience in Human Resources with 5+ in HR Shared Service Center management, with specialization in setting up a HR Shared Service Center preferred;
• Strong HR professional knowledge, familiar with APAC and Europe HR related policies, systems and processes, and familiar with the application of labor laws and regulations are preferred;
• Good people management skills. Experienced in managing a large team providing HR share services, in a high-growth environment is preferred.
• Leadership and influencing abilities - strong business partnering skills and HR acumen, including problem-solving skills, critical thinking abilities, coaching skills, and project management skills to stakeholder and other advisors.
• Good at process optimization and digitalization.
• Excellent communication skills, adaptable to cross-cultural and cross-border communication.
• Ability to communicate bilingually (English / Mandarin) to work with both international stakeholders and China HQ based teammates will be a huge plus

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.