People Operations Lead

About the Role

We're seeking our first People Operations Lead to partner with the leadership team to build our processes from the ground up, establish systems to scale with our rapid growth and manage recruiting. This role will be instrumental in shaping the employee experience, building scalable people programs, and supporting leaders as we grow.

Responsibilities

• Employee Lifecycle Management - Oversee onboarding, offboarding, and employee transitions to ensure a seamless and supportive experience

• Benefits & Leave Administration - Manage health, wellness, and leave programs, ensuring compliance with federal, state, and local regulations

• HR Systems & Processes - Maintain and optimize HRIS (ADP), and performance management tools to support data accuracy and reporting.

• Compliance & Policy Development - Ensure compliance with employment laws; draft, update, and communicate company policies and handbooks

• Performance & Development - Support performance review cycles, feedback processes, and career development initiatives such as salary calibration, compensation, and raise strategy

• Employee Relations - Serve as a trusted resource for managers and employees, addressing questions and concerns with professionalism and care

• Data & Reporting - Track and analyze HR metrics (turnover, retention, engagement) to inform decisions and support business goals

• Recruiting - Partner with leadership to identify and manage recruiting processes

• Scaling People Operations - Build scalable processes and frameworks to support the company's growth to the next phase

• 5+ years of HR experience, including at least 2 years in a manager-level or business partner role and building HR functions from scratch in start-up environments where you were the primary or sole HR resource.

• Proven experience in a high-growth startup or technology environment strongly preferred

• Must be comfortable with navigating ambiguity and able to design scalable processes from scratch

• Self-starter mentality with proven ability to work independently and drive initiatives to completion without extensive oversight.

• Exceptional communication, problem-solving, and organizational skills

• Experience with HR tools such as ATS, HRIS systems, Performance Management, Salary Data sources, etc

• Demonstrated ability to influence and build trust with employees and leaders at all levels

• A resilient person with a “can do” attitude

• Someone who is willing to learn by doing

• Ultra competitive and determined to win

Company. Sunbound is building the “financial OS for senior care”. The current senior care payments experience is broken which increases costs and inefficiencies for senior living operators while making it confusing, cumbersome and stressful for families. Sunbound was created to solve this problem by building the first modern platform to handle this process end-to-end and save operators and families time, money and effort.

Mission. Our founders were inspired to start the business after seeing the pain points firsthand with their own families, and deeply care about helping one of the most overlooked groups in our population: seniors. Sunbound’s mission is to make managing money for senior living easy, so our customers can focus on what really matters: providing quality housing & care.

Team. We're a dedicated, close-knit group focused on expanding hubs in Downtown Brooklyn, NYC, and Washington, DC.

Traction. Since launching in mid-2023, we now serve thousands of families. We’re currently doing 7 figures in ARR.

Growth. Sunbound has absolutely caught fire as a business, growing 30% month-over-month. The senior living market is massive at >$230b and is expected to grow rapidly as the “baby boomer” generation continues to age.

Funding. We've raised now multiple rounds of funding from top-tier investors. Our cap table includes TTV Capital, Fika Ventures, Bling Capital, Liquid2 Ventures, Cambrian Ventures and Max Ventures. These firms have collectively backed over 20 unicorns such as Square, Lyft and Rippling. We also have backing from key industry strategics including LiveOak Bank and Omega Healthcare Investors (the REIT).

• Low-ego, tight-knit, collaborative, high-performing team

• Mission-driven.
  ‍We’re here to help people manage payments for something critical — care for their loved ones and to take work off of the plates of the folks providing care. We believe what we do really matters and take care and pride in doing it well.

• Customer-focused.
  Our whole team is here because we care! We’re laser-focused on providing an excellent customer experience in every role, at every level of the organization.

• Opportunities for growth.
  ‍You’ll have the opportunity to help shape the team as it grows, explore your own interests, and grow with the company.

We are an equal opportunity employer. We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. We take care of each other to create an inclusive work environment where we love to come to work every day. We'd be happy to provide reasonable accommodations to help you apply – just email us at [email protected]. We hope you can join us.