Who We Are
2nd Order Solutions (2OS) is a boutique consulting firm that provides outstanding results in the credit and risk industry to clients all over the world. We offer a casual office environment, hybrid work schedules (spend at least 50% of your time in the office), competitive medical, dental, vision and retirement benefits, and a team-oriented environment where our associates genuinely enjoy working together.
Our goal is to make 2OS a great place to work for all, and our passion is our people. We never settle for “good enough” as we constantly strive to continue growing as a business for our team and to create an environment rooted in development and growth.
Overview
The People Operations Lead will be a key member of the Staff team at 2OS, responsible for managing and optimizing core human resources functions with a focus on benefits administration, HRIS management, payroll, and performance management. This role will serve as the primary point of contact for employee experience-related processes, ensuring that systems and programs are efficient, compliant, and aligned with company values.
The ideal candidate is detail-oriented and proactive, owning HR operations in a small business, with a strong emphasis on confidentiality, employee support, and continuous improvement of people processes as we continue to grow.
Key Responsibilities
Total Rewards Administration
Own administration of all employee benefits programs, including health, dental, vision, 401(k), and other retirement offerings
Serve as the primary liaison with our benefits, brokers and vendors
Manage open enrollment processes, including employee education and communications
Ensure accurate setup and maintenance of employee benefit elections in HRIS/payroll systems
Monitor benefits utilization and recommend improvements to plan design and cost efficiency
Ensure compliance with applicable regulations (e.g., ACA, ERISA, COBRA, etc.)
Support employees with benefits-related questions and issue resolution
- Support semi-annual compensation benchmarking and review
Payroll Coordination
Coordinate and process semi-monthly payroll, across multiple states
Ensure accurate payroll inputs, including benefit deductions, bonuses, reimbursements, and adjustments
Maintain payroll records and ensure compliance with federal, state, and local requirements
Partner with Finance on reconciliation of payroll, including retirement contributions and benefit deductions
Support setup of payroll tax registrations in new states as needed
Continuously improve payroll processes for accuracy and efficiency
HRIS Administration & Systems Ownership
Serve as the administrator of the company’s HRIS (Paylocity)
Own system configuration, data integrity, user access, and reporting
Ensure accurate and timely updates across employee records, compensation, benefits, and payroll data
Partner with Finance and leadership to improve reporting and data visibility
Evaluate and implement system enhancements, integrations, and new features
Troubleshoot system issues and serve as the internal expert on HR technology
Performance Management
Own and continuously improve the company’s performance management processes
Coordinate performance review cycles, including timelines, tools, and communications
Track performance outcomes and identify trends to inform leadership decisions
- Update existing and build out descriptions for new roles / job families
Other:
Support broader team initiatives as needed, including coordinating offsites, identifying and managing guest speakers, recruiting and facilitating access to training and professional development opportunities
Serve as an HR consultant to a defined level of consultants, providing guidance on performance, employee relations, and development
Basic Qualifications
7+ years of experience in HR, benefits administration, or HR generalist roles
- PHR or SHRM-CP Certification
Hands-on experience managing health and retirement benefits programs as well as multi-state payroll (with experience in Paylocity preferred)
Strong understanding of HR compliance requirements and best practices
High attention to detail and ability to manage sensitive information confidentially
Solutions-oriented mindset with initiative and the ability to work autonomously
Excellent analytical, organizational, and problem-solving skills
Proficiency in Microsoft Office Products is required
Required
Success Metrics
Highly reliable and detail-oriented in managing benefits, payroll, and HR systems
Provides clear, timely, and supportive communication to employees and leadership
Demonstrates strong ownership and accountability across HR operations
Continuously identifies and implements improvements to systems and processes
Balances compliance rigor with a practical, solutions-oriented approach
Direct Reports
2nd Order Solutions is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
We are unable to provide visa sponsorship for this role. Candidates relying solely on OPT or CPT are unfortunately not eligible.
Skills Required
- 7+ years of experience in HR, benefits administration, or HR generalist roles
- PHR or SHRM-CP certification
- Hands-on experience managing health and retirement benefits programs and multi-state payroll
- Experience with Paylocity
- Strong understanding of HR compliance requirements (ACA, ERISA, COBRA, etc.)
- High attention to detail and ability to manage sensitive/confidential information
- Solutions-oriented mindset with initiative and ability to work autonomously
- Excellent analytical, organizational, and problem-solving skills
- Proficiency in Microsoft Office products
What We Do
2nd Order Solutions (2OS) is a consulting firm that specializes in applying cutting edge analytics to the world of consumer lending. 2OS builds custom machine learning models and develops credit strategies for firms ranging from small lending startups to top four banks.
