People Operations Generalist - LATAM

People Operations & Employee Lifecycle

• Own and execute all employee lifecycle processes including onboarding, offboarding, performance review cycles, job changes, leaves, and terminations
• Manage benefits administration including open enrollment, vendor coordination, employee support, and compliance documentation
• Serve as first point of contact for employee HR questions, concerns, and complaints, escalating when appropriate
• Maintain accurate employee records, documentation, and workflows across HR systems and tools
• Partner with Finance on compensation reviews, payroll, and audits
• Provide support during the recruiting process (i.e. scheduling interviews, ensuring candidates move through the pipeline)

Compliance & Risk Management

• Own HR compliance across all operating states, including: State registrations, account maintenance, and closures, unemployment insurance and withholding accounts, leave programs (e.g., FAMLI, state-specific programs), I-9 completion, background checks, and required filings
• Monitor the virtual mailbox and virtual phone line, triaging and responding to actionable requests
• Manage and respond to tax and government correspondence, employment verification requests, and compliance inquiries
• Ensure all policies, contracts, and required notices are current and properly stored

Systems, Tools & IT Coordination

• Own user provisioning and deprovisioning across HR and general company tools
• Coordinate laptop ordering, security, wipes, and access changes
• Maintain system permissions, admin access, renewals, and vendor relationships
• Lead documentation cleanup and process standardization in Notion and internal knowledge bases

Vendor & Program Management

• Own relationships with People Ops vendors and partners, including contracts, renewals, billing, and access management
• Manage employee programs and perks such as swag, snacks, recognition programs, and employee experience initiatives
• Track upcoming renewals and contracts to ensure continuity and cost control

Required Qualifications

• 4 - 7+ years of experience in similar roles
• Deep knowledge of U.S. employment compliance, multi-state operations, and HR systems
• Experience supporting fully remote, distributed teams
• Strong operational rigor, attention to detail, and ability to manage sensitive information
• Comfort wearing multiple hats in a fast-moving startup environment
• Experience with HRIS, payroll, ATS, and IT admin tools (e.g. Gusto, Deel, Lever)
• Excellent written and verbal communication skills