The People Operations Coordinator is a foundational role within the People Operations team, responsible for ensuring smooth, accurate, and timely execution of core HR processes across the employee lifecycle. This role supports the People Advisors and Senior People Advisors in delivering high-quality HR services, maintaining data integrity, coordinating administrative tasks, and identifying opportunities to streamline and improve our people operations.
Ideal for someone with strong organizational skills, attention to detail, initiative, and a hands-on, proactive attitude. The People Operations Coordinator plays a key part in ensuring our HR operations run effectively, serving as a reliable partner to colleagues and a bridge between People Operations and the Talent Acquisition team
Key Responsibilities
- Serve as a first point of contact for routine HR queries, ensuring timely and clear responses while escalating more complex matters to People Advisors where needed.
- Maintain accurate employee records across HR systems, ensuring data consistency and confidentiality at all times.
- Support the People Ops team in coordinating documentation, templates, and operational updates.
- Coordinate logistics and documentation for onboarding and offboarding, ensuring a smooth experience for colleagues.
- Liaise with hiring managers, TA colleagues, and IT to ensure all onboarding steps are completed.
- Assist with exit processes, documentation, and system updates.
- Enter, maintain, and audit HRIS data with high accuracy.
- Support compliance-related updates, including templates, handbooks, and policy alignment across regions.
- Assist in preparing People Ops reports by gathering and organising data.
- Support the operational elements of performance review and compensation cycles by collecting information, tracking submissions, and coordinating reminders.
- Assist in preparing materials for People Advisors and Senior People Advisors during these cycles.
- Act as the operational link between People Operations and Talent Acquisition, ensuring candidate-to-employee processes (e.g., onboarding steps, system updates, documentation) run smoothly.
- Coordinate with TA to maintain accurate handovers and identify opportunities to tighten cross-functional processes.
- Identify inefficiencies in HR processes and propose improvements to enhance automation, clarity, or colleague experience.
- Support People Ops projects and pilots by managing timelines, documentation, and follow-up actions.
- Bring a proactive, solution-focused mindset to day-to-day problem solving.
Core Competencies
- Strong Organization and Attention to detail: Maintains accurate records, manages multiple operational tasks, and ensures consistency across processes.
- Customer Service Orientation: Responds promptly and empathetically to employee queries, helping build trust and a positive colleague experience.
- Proactive Provel identification: Anticipates operational issues and seeks solutions early, contributing to smoother People Ops workflows.
- Collaboration & Communication: Works closely with People Advisors, Senior People Advisors, TA, and other functions to ensure operational alignment and seamless process delivery.
- Curiosity & growth mindset: Eager to learn, open to feedback, and willing to take on new tasks as part of professional development toward more advanced People Ops roles.
Mindsets
- Hands-On & Initiative-Taking: Steps in proactively, takes ownership of tasks, and brings forward ideas for improvement.
- Process-Driven & Reliable: Ensures our BAU operations run smoothly and consistently.
- Supportive & Discreet: Handles confidential information with utmost care; provides a calm, helpful presence for colleagues.
- Team-Oriented: Works collaboratively, contributes to shared goals, and strengthens cross-functional ways of working.
Required Skills/Experiences
- Bachelor’s degree or equivalent in Human Resources, Business, or related field.
- Initial experience in administrative, HR, or operations roles preferred.
- Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
- Comfortable working with spreadsheets, HR systems, and digital tools.
- Interest in developing a career in People Operations.
Our Values:
These values serve as an anchor, enabling us to stay true to who we are and what we stand for.
- Passion: It is all about impact.
- Excellence: Delivering to the highest standards.
- Humility: Pride without ego.
For more information, visit deliveryassociates.com/our-work or contact our talent team at [email protected].
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What We Do
We're proud to work closely with governments and social impact organizations all over the world to turn big ideas into real impact. We understand the challenges people face in implementing policies, and devise systems and software and provide training to help them to achieve their goals
