Branch Overview
Imagine a world where every person has improved access to financial services. People could start new businesses, pay for their children’s education, cover their emergency medical bills – the possibilities to improve life are endless.
Branch is a global technology company revolutionizing financial access for millions of underserved banking customers today across Africa and India. By leveraging the rapid adoption of smartphones, machine learning and other technology, Branch is pioneering new ways to improve access and value for those overlooked by banks. From instant loans to market-leading investment yields, Branch offers a variety of products that help our customers be financially empowered.
Branch’s mission-driven team is led by the co-founders of Kiva.org and one of the earliest product leaders of PayPal. Branch has raised over $100 million from leading Silicon Valley investors, including Andreessen Horowitz (a16z) and Visa.
With over 32 million downloads, Branch is one of the most popular finance apps in the world.
Job Overview
Branch is looking for a passionate and self-driven People Operations professional who loves contributing to multiple pillars of People Operations, excels at building and improving processes, and wants to make an impact on the employee experience. In this role you will be a key player in supporting HR programs and initiatives that will help Branch continue to build a world-class team and drive employee experience across the globe.
You will be involved in providing a cohesive working environment for Branch employees, be part of a core team supporting culture and people practices at Branch, and support business growth through recruitment of talented individuals. Communicating with precision, developing trust, and leading with integrity are critical to success, as is the ability to navigate multiple priorities with attention to detail and a service-oriented approach. This role is based in Lagos and will report to the People Operations Lead for Nigeria.
Responsibilities
- Support the recruitment lifecycle (particularly Tech recruitments) from sourcing and scheduling to closing, while ensuring a positive and efficient experience for all candidates.
- Support the end-to-end employee lifecycle processes (onboarding, transfers, promotions, offboarding) with precision
- Partner with hiring managers and the global People Operations team to drive our Diversity and Inclusion initiatives
- Maintain accurate and up-to-date employee records in our HRIS.
- Process HR-related documentation, including offer letters, contracts, and changes to terms.
- Serve as the first point of contact for employee queries regarding policies, benefits, and processes.
- Serve as a culture champion for Branch, including designing and implementing employee engagement initiatives, building talent development strategies, and elevating Branch’s values in the Nigeria office
- Support the training of employees to ensure compliance with labour regulations, while working closely with the global People Operations Team on our learning and development program
- Champion HR data provision and analysis on headcount, turnover, and other key metrics
- Assist with ad-hoc People Operations projects and generalist responsibilities as needed
Qualifications & Skills
- 2-4 years HR experience, with at least 2 of those as a successful recruiter (preferably for tech roles) in a high-growth tech start-up
- Experience in onboarding, processes and documentation, and employee engagement is an added advantage.
- Autonomous, proactive, and comfortable owning a project from start to finish.
- Solid understanding of HR best practices and core Labour Law.
- High level of discretion and integrity when handling confidential information.
- Exceptional organizational skills and meticulous attention to detail.
- Entrepreneurial, determined, and able to wear many hats.
- Proficiency in Google Workspace
Benefits of Joining
- Work in a mission-driven, global, fast-paced and entrepreneurial environment
- Competitive salary and equity package
- A collaborative and flat company culture
- Hybrid work
- Fully paid life and health insurance benefit with Axa Mansard
- Work-life balance is not a myth, we offer a generous paid leave policy comprising; 28 days annual leave, 30 days sick leave, bereavement leave.
- Fully paid parental leave - 6 months maternity and 3 months paternity leave
- Pension Benefit
- A one-time home office set-up budget
- We believe learning should never stop and so we provide a stipend annually towards learning and development irrespective of role, title or tenure.
- Team meals and social events
- Flexible working hours
- Opportunity to work and interact with a global team
Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law. We’re looking for more than just qualifications -- so if you’re unsure that you meet the criteria, please do not hesitate to apply!
Top Skills
What We Do
Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Nairobi, Mumbai and Bangalore, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility. Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.
