People Operations Associate

About us:

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.

Tamara is Saudi's first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.

Your role:

The position is responsible for performing people-related duties in the functional areas of on-boarding, off-boarding, policy implementation, and employment-law compliance. This role reports to People Operations Lead.

Your responsibilities:

• End to end management of employees on-boarding and off-boarding, including Qiwa and GOSI management and ensuring compliance.
• Job and Personal Information changes.
• Ensure compliant processes are followed in maintaining organization change, following the right country policies and documentations.
• Adhering to organization changes related to Job details and org management changes.
• Responsible for managing HRIS and reflecting all organization change accurately and on timely manner.
• Headcount reporting.
• Management of the ticketing system and ensure accomplishment of SLAs and quality targets.

Employee Services

• GOSI and Qiwa management
• Support KSA employees in the employee services requests like HR letters and bank certificates
• Maintain change requests on HRIS for example bank account changes and dependent additions
• Residency renewal and family residency support
• Act as the employee Help Desk and make sure all the queries are attended to following the company internal policies and guidelines

GRO Relationship Management

• Work closely with the GRO to support the immigration and relocation of Tamara’s employees, making sure 100% compliance with regulations are rules
• Reporting on visa quota and compliance with MOL regulations
• Provide A Class experience in the relocation process for employees to KSA
• Full accountability on Iqama operations for employees and dependents like renewals, transfer of sponsorship, additions, exit re-entry visa…etc.

Your expertise:

• At a minimum, internship or co-op training experience in HR field with a maximum of 2 years of experience. GRO experience is a plus!
• Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment.

Skills

• Excellent communication and interpersonal skills, capable of engaging with candidates and internal stakeholders at all levels.
• Attention to detail and ability to multitask.
• Excellent problem-solving and analytical skills.
• Strong business judgement and communication skills.
• Ability to self-start and work with minimal supervision after training.

Attributes

• Self-motivated, goal-oriented, and eager to learn about and grow within the BNPL sector.
• Adaptable and resilient, with the ability to thrive in a high-growth, fast-paced industry.
• A collaborative team player who takes initiative and brings a positive attitude to work.

All qualified individuals are encouraged to apply.

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