People Experience Technology Architect

Description
The People Experience Technology Architect is a senior, hands-on technical leader who translates business problem statements into a technical approach, ensuring we use the right technology in the right way across our HR tech stack.
This person understands platform capabilities deeply, designs end-to-end solutions helping execution teams, developers and partners achieve planned results consistently.
They communicate and clarify HR Experience technology strategy and intent in day-to-day design and delivery forums, making thoughtful decisions and tradeoffs that keep work aligned without creating bottlenecks.
Key Responsibilities:

• Partner with process owners and SMEs to gather pain points, enhancement ideas, and new use cases across the employee lifecycle.
• Turn loosely defined issues (e.g., case escalations, onboarding friction, automation gaps) into clear, structured problem statements with scope, impact, personas, etc.
• Lead technical feasibility discussions and create backlog for people-experience technology and core HCM, ensuring work is well shaped before it reaches execution pods.
• Design technology deliverables needed to support end-to-end employee journeys across Workday, ServiceNow HRSD, AskGM (AI Assistant) and other tools with focus on measurable outcomes such as automation and efficiency.
• Present solution options to align stakeholders and communicate complex technology topics in plain language.
• Align platform capabilities map to business needs and provide recommendations when process changes are a better fit than custom builds, including escalating major decisions to leadership appropriately.
• Contribute to creating configuration standards for Workday, ServiceNow HRSD and other technology solutions.
• Review significant designs and configurations to confirm they meet experience expectations, architectural and integration standards, and operational readiness.
• Build strong, trust-based relationships with People Services and HR Operations leaders, IT, vendor partners and other COE SMEs as needed.
• Collaborate with IT to ensure alignment on solutions and enterprise architecture standards.

Required Qualifications:

• 7+ years of experience in HR Technology implementation or delivery with at least 3+ years focused on ServiceNow HR Service Delivery (HRSD), Workday, or similar large HR platforms.
• Demonstrated experience designing and delivering end-to-end HR processes that span multiple systems and teams.
• Experience integrating automation tools and other technologies with Enterprise SaaS solutions.

Preferred Qualifications:

• Experience working with People Services (shared services) and increasing efficiency of Tier 0/1/2 support

Compensation:
The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws.
The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.

• The salary range for this role is $140,100 - $186,700 . The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is based remotely, but if the selected candidate lives within a specific mile radius of a GM hub, they will be expected to report to the location three times a week {or other frequency dictated by your manager}.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
About GM
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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
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