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A leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.
The Role
Design, develop, and deliver skills-based training for frontline and operational employees across distribution centers and studio. Assess learning needs, create SOPs and training materials, facilitate instructor-led and virtual sessions, manage LMS content and records, track participation and impact, conduct audits and evaluations, and partner with operational leaders and subject matter experts to standardize processes and improve performance.
Summary Generated by Built In
Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.
Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.
The People Development Training Specialist helps bring learning to life across our Distribution Centers and Art Studio by creating and delivering practical training that helps employees build skills, improve performance, and work safely and consistently. This role partners closely with operational leaders to develop engaging learning experiences, support process standardization, and ensure employees have the knowledge and tools they need to succeed.
In This Role
- Assess learning and training needs and create goals and objectives for training programs
- Curate, develop, and deliver skills-based training programs for frontline and operational employees
- Create training materials, facilitator guides, participant resources, job aids, and learning activities
- Facilitate engaging instructor-led, virtual, and hands-on training experiences
- Create training schedules and track participation, completion, and effectiveness
- Develop flexible learning interventions that support a variety of learning styles and employee needs
- Partner with leaders to identify operational training needs and performance gaps
- Spend time on the floor observing workflows, building relationships, and identifying opportunities to improve employee capability and effectiveness
- Facilitate onboarding, cross-training, and job-specific training for frontline employees, including coordinating and improving the first-week onboarding experience to ensure employees have the knowledge, resources, and support needed for success
- Partner with subject matter experts to capture institutional knowledge and translate it into learning resources
- Support adoption of Standard Operating Procedures (SOPs), work instructions, and process documentation
- Support training initiatives related to new systems, equipment, and operational changes
- Conduct training audits to ensure training materials and SOPs remain accurate, relevant, and aligned with current business practices
- Conduct surveys, interviews, observations, and data analysis to evaluate training effectiveness and identify improvement opportunities
- Manage learning content and training records within the Learning Management System (LMS)
- Track and report on learning participation, completion, and impact metrics
- Keep current on industry trends, learning technologies, and adult learning best practices
- Support People Development initiatives and projects
- Other duties as assigned, in accordance with training and qualifications
- Uphold the Core Values and be a valuable member of the Four Hands Team
- Be open and honest
- Reach for excellence
- Act with responsibility
- Value the whole person
- Enjoy the journey
The Ideal Person
- Bilingual in English and Spanish required, with the ability to effectively communicate and facilitate training across diverse employee populations
- Bachelor's degree in Learning & Development, Education, Organizational Development, Human Resources, Business, or a related field; or equivalent education and experience
- 5+ years of experience designing, facilitating, and managing training programs in manufacturing, warehouse, distribution, retail, production, or other operational environments
- Experience developing and delivering training for frontline employees
- Experience creating SOPs, work instructions, process documentation, and training materials
- Strong knowledge of adult learning principles, instructional design, and learning technologies
- Experience administering and maintaining programs within a Learning Management System (LMS)
- Strong facilitation, communication, and relationship-building skills with the ability to influence employees at all levels
- Ability to assess training needs, measure effectiveness, and drive continuous improvement using data
- Experience supporting diverse learning needs and adapting training approaches preferred
About Four Hands
Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home.
Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.
And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.
Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
Visit www.FourHands.com for more information.
Skills Required
- Bilingual in English and Spanish
- Bachelor's degree in Learning & Development, Education, Organizational Development, Human Resources, Business, or related field, or equivalent education and experience
- 5+ years designing, facilitating, and managing training programs in manufacturing, warehouse, distribution, retail, production, or other operational environments
- Experience developing and delivering training for frontline employees
- Experience creating SOPs, work instructions, process documentation, and training materials
- Strong knowledge of adult learning principles, instructional design, and learning technologies
- Experience administering and maintaining programs within a Learning Management System (LMS)
- Strong facilitation, communication, and relationship-building skills with ability to influence at all levels
- Ability to assess training needs, measure effectiveness, and drive continuous improvement using data
- Experience supporting diverse learning needs and adapting training approaches
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The Company
What We Do
Welcome to Four Hands. Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home. Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win. And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.
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